Hootsuite Logo Award Winner Product Badge
Hootsuite Logo Award Winner Product Badge
HootSuite

Hootsuite

Composite Score
9.0 /10
CX Score
9.1 /10
Category
Hootsuite
9.0 /10

What is Hootsuite?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Awards & Recognition

Hootsuite won the following awards in the Social Media Management - Enterprise category

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Hootsuite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite?

5% Negative
6% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Saves Time

Feature Ratings

Average 86

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

88

Social Media Channel Integration Outbound

88

Campaign Execution

88

Social Asset Management

87

Dashboards and Visualization

87

Social Post Archival

87

Social Response Management

86

Trend Analysis

84

Contextual Analysis

84

Sentiment Analysis

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Ease of IT Administration

86

Availability and Quality of Training

86

Vendor Support

85

Quality of Features

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Ease of Customization

83

Hootsuite Reviews

Harry R.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A social networking solution for brand reputation.

Likeliness to Recommend

10 /10

What differentiates Hootsuite from other similar products?

You can use the same fundamental information while customizing it for each platform. I adore how you can opt to automate articles so you can plan material from the start of the month and have everything set, or you can schedule posts with a notice on your phone and then post manually.

What is your favorite aspect of this product?

I enjoy how simple it is to schedule a post, and I can enter and save future entries and prepare them for whenever I'm ready to post or at the best recommended time. Additionally, since it enables me to publish to several social media platforms, I prefer having just one location where I can do all my social media postings. Since I've started using it, the scheduling features have substantially improved, making it possible to create content or build a campaign in a single session.

What do you dislike most about this product?

The main drawback we've observed when creating video-based content is that Hootsuite frequently publishes videos at a lower resolution, necessitating manual editing to bring them up to the proper level. You should upgrade to the more expensive plan if you handle many accounts. It occasionally disconnects one of the decks, but the remedy is simple.

What recommendations would you give to someone considering this product?

Managing or planning social media has always been a competitive effort to plan and schedule daily. One place to order a sizable number of social media accounts is Hootsuite. It's the best choice since it gives us the comfort and resources to schedule posts, participate in conversations, and track our social media success.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dana M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Social media management tool

Likeliness to Recommend

10 /10

What differentiates Hootsuite from other similar products?

Hootsuite streamlines and expedites social media marketing across multiple platforms, including Facebook, Twitter, Instagram, Pinterest, etc. Hootsuite is undoubtedly a powerful software that allowed me to log into all other platforms with only one log in to this program. T to it, we can effectively manage our social media activities from a single location.

What is your favorite aspect of this product?

Hootsuite is a user-friendly program that helps small consultancy companies increase their outreach efforts to a much wider prospective audience by saving time scheduling and posting to social media. This is possible because all your social media accounts may be displayed on the same page. In addition, you can alter your postings for each platform using the same core data.

What do you dislike most about this product?

We avoid tagging profiles on Facebook and Instagram since doing so prevents us from directly communicating with each potential customer. The mobile app is more user-friendly and appealing than the desktop version. So that we may work from any device, I hope they bring the same feature to the desktop version. Its user interface could be clearer, and occasionally you will know exactly how your message will appear once it is published.

What recommendations would you give to someone considering this product?

With so many fantastic features that are always accessible, such as editing tools that let you personalize posts and alter photos, Hootsuite makes scheduling material simple. It also makes it simple to keep track of interactions with our account, watch other performances for potential RTs or conversations, and follow what other people in our profession are doing.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Angel W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

It is an ideal tool for social media management

Likeliness to Recommend

10 /10

What differentiates Hootsuite from other similar products?

The ability to integrate all social networks and manage them is impressive, its easy organization, feeds and mentions is unique. Through it you can visualize all your networks and manage them quickly and efficiently. Easy to use functions. Monitoring of social networks, which help you to better organize your time and carry out strategies on specific dates.

What is your favorite aspect of this product?

It is a tool that has helped me a lot in the past and to which I owe the learning of automated social media management. It is a tool that has been in the market for a long time so if you are looking for a consolidated tool this is a great option.

What do you dislike most about this product?

It would be optimal to have an extended reach so I could add at least an account or two there, but paid or premium accounts are too expensive for me, especially as an early stage startup. I hope Hootsuite and the team can look into how to lower these options.

What recommendations would you give to someone considering this product?

Hootsuite is a platform and mobile app that helps in social media content management, it is easy to access, login and use. Quite practical and with good results in the main networks, especially in metrics and performance. Hootsuite makes it easy to track interactions with our own accounts, but also allows us to monitor possible RTs or interactions from other people.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

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