Hootsuite Logo Award Winner Product Badge
Hootsuite Logo Award Winner Product Badge
HootSuite

Hootsuite

Composite Score
9.0 /10
CX Score
9.1 /10
Category
Hootsuite
9.0 /10

What is Hootsuite?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Awards & Recognition

Hootsuite won the following awards in the Social Media Management - Enterprise category

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Hootsuite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite?

5% Negative
6% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Saves Time

Feature Ratings

Average 86

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

88

Social Media Channel Integration Outbound

88

Campaign Execution

88

Social Asset Management

87

Dashboards and Visualization

87

Social Post Archival

87

Social Response Management

86

Trend Analysis

84

Contextual Analysis

84

Sentiment Analysis

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Ease of IT Administration

86

Availability and Quality of Training

86

Vendor Support

85

Quality of Features

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Ease of Customization

83

Hootsuite Reviews

Brooke K.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

I recommend the program, it is excellent

Likeliness to Recommend

8 /10

What differentiates Hootsuite from other similar products?

Hootsuite differs from other programs because of its price, it is much cheaper, the program is not very expensive.

What is your favorite aspect of this product?

The best thing is being able to manage and distribute content across a wide variety of platforms. The preparation of a content schedule for the future and the development of a strategy based on the content schedule are two of the other most important aspects.

What do you dislike most about this product?

It is a wonderful concept to utilize Hootsuite to publish the content that has already been developed by your team on social media; however, it does not have a library of pre-made templates that can be used to generate fresh ideas for content.

What recommendations would you give to someone considering this product?

Take a shot at it! Don't attempt to accomplish everything on your own whether you run a business, work for a corporation, or create your own. With this platform, you'll be able to grow your company at a far quicker rate than ever before.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

JOSHUA F.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great for managing all your social channels

Likeliness to Recommend

7 /10

What differentiates Hootsuite from other similar products?

Very easy to use and manage multiple social channels.

What is your favorite aspect of this product?

I like the usability and the organization it allows.

What do you dislike most about this product?

No big complaints.

What recommendations would you give to someone considering this product?

Just compare multiple platforms to see which you prefer for your needs.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Haroe F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

A Multiple customer acquisition platform

Likeliness to Recommend

10 /10

What differentiates Hootsuite from other similar products?

The finest feature, in my opinion, is that it enables us to increase the effectiveness of our content and campaigns, measure and assess audience interaction on social media platforms, and completely grasp audience participation at every point of the customer journey. I stopped wasting time switching between applications because I can now plan, develop, and publish ads on Facebook, Instagram, and other social media sites right from the Hootsuite UI.

What is your favorite aspect of this product?

Hootsuite is a reliable, scalable tool that enables our business to manage numerous social media profiles from various departments and platforms. Hootsuite has tools for managing social media marketing campaigns and handling client interactions. This aids in all aspects of social media marketing, from lead generation to customer service, and enables us to study, publish, and assess social media to engage with customers in extraordinary ways.

What do you dislike most about this product?

We avoid tagging profiles on Facebook and Instagram since doing so prevents us from directly communicating with each potential customer. The mobile app is more user-friendly and appealing than the desktop version. So that we may work from any device, I hope they bring the same feature to the desktop version.

What recommendations would you give to someone considering this product?

For enhanced efficacy and better commercial results, I advise marketing teams and businesses to make use of it. Even less skilled marketers can use it to spend less time creating high-quality content and more time promoting innovation. Users can easily grow, filter, plan, and post content that engages all of their prospective audiences and draws in new customers from the single dashboard.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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