What is Hootsuite?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite?
Pros
- Respectful
- Trustworthy
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Campaign Execution
Social Asset Management
Dashboards and Visualization
Social Post Archival
Social Response Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
Hootsuite Reviews
Megha S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2022
Super friendly social media management platform
Likeliness to Recommend
What differentiates Hootsuite from other similar products?
Hootsuite's analytics dashboard gives an in-depth and 360-degree view of how well and effectively social media strategy is working for an organisation.
What is your favorite aspect of this product?
Its unique ability to publish posts or messages across multiple platforms at once.
What do you dislike most about this product?
It's a bit more pricey than its competitors
What recommendations would you give to someone considering this product?
One should take the maximum utilisation of the available webinars, free offerings and learnings from your membership plan
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Joana F.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2022
Easy to use
Likeliness to Recommend
What differentiates Hootsuite from other similar products?
The reliability of the data we get
What is your favorite aspect of this product?
Costumizable repiorts
What do you dislike most about this product?
Some paid report data
What recommendations would you give to someone considering this product?
Do a free trial to learn if the is the perfect product for your company
Pros
- Trustworthy
- Saves Time
- Transparent
- Reliable
Please tell us why you think this review should be flagged.
Andres P.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Hootsuite has helped us improve our social network
Likeliness to Recommend
What differentiates Hootsuite from other similar products?
It is a very complete tool for all the management of social networks. Thanks to it we improved 100% the interaction with followers, we were able to see the best times to publish and thus capture the audience. Its reports are very complete, which helps us to know the behavior of our followers.
What is your favorite aspect of this product?
I like that you can schedule the publications at the time and date you want, according to the best time. I can also post from there to all social media platforms, which saves me a lot of time. The audience segmentation has been very effective in reaching the right audience.
What do you dislike most about this product?
Their mobile app is not the most efficient, it leaves out features that are really important for monitoring networks. If they could add Tiktok it would be perfect to cover the most important social networks, as I program Facebook, Instagram and twitter without problems.
What recommendations would you give to someone considering this product?
One of the most useful tools for managing, planning and scheduling social networks. It has certainly saved me a lot of time, with its analysis, metrics and segmentation, as it allows me to have all the knowledge I need to reach the ideal audience and achieve their loyalty.
Pros
- Continually Improving Product
- Trustworthy
- Inspires Innovation
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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