HootSuite

Hootsuite

Composite Score

9.0 /10

CX Score

9.1 /10

192 Reviews Write a Review

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What is Hootsuite?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details

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Awards & Recognition

Hootsuite won the following awards in the Social Media Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact
Conflict Resolution

2024

7 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Hootsuite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite?

5% Negative

6% Neutral

89% Positive

Pros

Respectful
Trustworthy
Efficient Service
Saves Time

Feature Ratings

Average 86

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Campaign Execution

Social Asset Management

Dashboards and Visualization

Social Post Archival

Social Response Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Also Featured in...

Social Media Monitoring

Score 8.9

View Hootsuite in this category (opens in a new tab)

Social Media Management - Midmarket

Score 8.7

View Hootsuite in this category (opens in a new tab)

Hootsuite Reviews

Sunil S.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Hootsuite from other similar products?

Super convenient to use.

What is your favorite aspect of this product?

scheduling on TikTok

What do you dislike most about this product?

none at this stage

What recommendations would you give to someone considering this product?

scheduling on TikTok

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hannah U.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Easy to use but could do with some more features

Likeliness to Recommend

8 /10

What differentiates Hootsuite from other similar products?

There is a free version that as a lot of features similar to the premium version.

What is your favorite aspect of this product?

It's easy to use.

What do you dislike most about this product?

Could have a more complex system to meet enterprise needs. You can't schedule twitter threads, just individual tweets, for example.

What recommendations would you give to someone considering this product?

Try this in tandem with your pre-existing social media management system.

Pros

Reliable
Performance Enhancing
Caring
Client's Interest First

Kirsten C.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

All-in-one social media management

Likeliness to Recommend

9 /10

What differentiates Hootsuite from other similar products?

It connects better with social media platforms and customer tools.

What is your favorite aspect of this product?

The ability to manage all social media accounts from one place or platform.

What do you dislike most about this product?

Reporting customization could be more flexible.

What recommendations would you give to someone considering this product?

I would say that if you are looking for a tool to manage your social media or your company's, then it is the best choice if you ask me, and I do not know about other people's thinking about it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Hootsuite

What is Hootsuite?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Hootsuite Ratings

87 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Hootsuite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Social Media Monitoring

Social Media Management - Midmarket

Hootsuite Reviews

Sunil S.

Fantastic product

Likeliness to Recommend

Pros

Hannah U.

Easy to use but could do with some more features

Likeliness to Recommend

Pros

Kirsten C.

All-in-one social media management

Likeliness to Recommend

Pros

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Feature Ratings

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Campaign Execution

Social Asset Management

Dashboards and Visualization

Social Post Archival

Social Response Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization