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Huawei

Huawei O&M Product Series

Composite Score

6.9 /10

CX Score

6.7 /10

7 Reviews Write a Review

Claim Software

What is Huawei O&M Product Series?

Huawei continuously accumulate the best practice of user experience, the best on-line to offline orchestration model, the most efficient resource management practices to help CPSs optimize operation, improve efficiency, and reduce costs, thereby enhancing market competitiveness.

Company Details

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Huawei O&M Product Series Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

60 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Huawei O&M Product Series?

42% Negative

10% Neutral

48% Positive

Pros

Continually Improving Product
Effective Service
Inspires Innovation
Respectful

Cons

Under Delivered

Feature Ratings

Average 79

Capacity Management

Workflow Management

Service Management

Analytics and Reporting

Inventory Management

Data Quality

Configuration Management

Network Management

Electronic Data Interchange

Catalog Management

Order Management

Vendor Capability Ratings

Average 77

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Implementation

Vendor Support

Huawei O&M Product Series Reviews

Simon C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2020

Huawei O&M Product Series, Excellent product!

Likeliness to Recommend

10 /10

What differentiates Huawei O&M Product Series from other similar products?

Huawei O&M Product Series enab;es agility and contributes excellent scalability, each microservice is independantly developed.

What is your favorite aspect of this product?

I like the whole feel for the product, its easy to nagivate around and easy to explain to collegeues how to use it.

What do you dislike most about this product?

There arent any

What recommendations would you give to someone considering this product?

I cant think of any recommandations at present, top marks, 10/10.

Pros

Effective Service
Caring
Saves Time
Respectful

Huawei O&M Product Series

What is Huawei O&M Product Series?

Company Details

Need Assistance?

Huawei O&M Product Series Ratings

84 Likeliness to Recommend

95 Plan to Renew

60 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Huawei O&M Product Series?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Data Quality Includes data cleansing, data profiling, and data integrity.

Configuration Management Includes application delivery, device management, and settings management.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Electronic Data Interchange Includes payment systems, product database, stock control, and administration.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Huawei O&M Product Series Reviews

Simon C.

Huawei O&M Product Series, Excellent product!

Likeliness to Recommend

Pros

Feature Ratings

Capacity Management

Workflow Management

Service Management

Analytics and Reporting

Inventory Management

Data Quality

Configuration Management

Network Management

Electronic Data Interchange

Catalog Management

Order Management

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Implementation

Vendor Support