

What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Acts with Integrity
- Performance Enhancing
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Role-Based Access
Version Control
Multiple File Type Support
Social Features
Rich Text Editor
AI Capabilities
Intelligent Search
Configurable Knowledge Repository
Multi-Language Support
Workflow and Approval Management
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
HubSpot Service Hub Reviews

Neha G.
- Role: Operations
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Excellent product
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub stands out with its seamless integration into the HubSpot CRM platform, combining customer service, marketing, and sales tools. It offers a centralized system for ticketing, automation, and customer feedback, while also providing self-service knowledge bases. Unlike some competitors, it focuses on inbound service and deep data analytics.
What is your favorite aspect of this product?
HubSpot Service Hub’s best feature is its seamless integration with HubSpot’s CRM, ensuring a unified customer experience. Its automation tools streamline ticketing and customer support workflows, while the knowledge base enhances self-service options. The intuitive interface, AI-driven insights, and robust reporting make it easy to optimize customer interactions effectively.
What do you dislike most about this product?
HubSpot Service Hub’s main drawback is its pricing, which can be expensive for small businesses. Advanced features like automation and reporting require higher-tier plans. Customization options are somewhat limited compared to competitors. Additionally, its reliance on the HubSpot ecosystem may not suit businesses using diverse third-party tools extensively.
What recommendations would you give to someone considering this product?
Start with the free version to explore its features, and assess if HubSpot’s ecosystem suits your needs. Leverage its CRM integration for a unified customer experience. Invest in higher-tier plans if automation and advanced reporting are essential. Ensure your team is trained to maximize its capabilities, especially for ticketing and workflows.
Pros
- Respectful
- Helps Innovate
- Saves Time
- Altruistic
Cons
- Less Efficient Service
- Under Delivered
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
Umang T.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
AI-powered robust tool to scale customer retention
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub is AI-powered and omni channel unified toolkit that facilitates businesses to deliver excellent customer value and support which helps the organization to increase higher customer retention that fuels the business growth. HubSpot Service Hub offers various distinct features such as omni channel messaging, integration with HubSpot ecosystem, customer success workspace and feedback management tools that differentiates it from other similar products.
What is your favorite aspect of this product?
HubSpot Service Hub is seamlessly integrated with HubSpot's smart CRM that includes marketing and sales which helps providing comprehensive insights regarding the entire lifecycle and business operations and unify the customer facing teams of the organization. This fosters strong alignment and collaboration among the customer facing teams including marketing and sales team which ensures that organization's customer support and interactions and strongly backed by confidence, context and credibility, which ultimately increases customer retention and fuels business growth. These are my favorite aspect of this product.
What do you dislike most about this product?
HubSpot Marketing Hub is a robust and unified software designed to scale customer support and drive customer retention to fuel business growth. There is nothing as such to dislike about this product.
What recommendations would you give to someone considering this product?
If you are exploring a personalized AI-powered customer service platform that offers various features like omni channel messaging, call tracking and customer interactions tracking, SLA management and user friendly automated customer support tool which can help your business to easily scale customer satisfaction and increase customer retention which fuels business growth and make it scalable, then HubSpot Service Hub is the best tool you can opt for.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Dirk L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Reliable if Not Quite Full Featured CS Tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Primarily cost and as with all Hubspot products the overt availability of training and explainers.
What is your favorite aspect of this product?
The Omnichannel Communications suite. Like the ease with which it integrates with Facebook Messenger has been a real time saver.
What do you dislike most about this product?
The lack of smart cues in this day and age is disorienting to say the least.
What recommendations would you give to someone considering this product?
Don't get frustrated if you run into a problem. The solution or answer you're looking for is definitely already online somewhere.
Pros
- Friendly Negotiation
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Slower Product Innovation
- Commodity Features
- Less Effective Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
