What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Enables Productivity
- Respectful
- Helps Innovate
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Features
Reporting and Analytics
AI Capabilities
Intelligent Search
Multiple File Type Support
Version Control
API Integration
Workflow and Approval Management
Configurable Knowledge Repository
Role-Based Access
Rich Text Editor
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Vendor Support
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Marie M. B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
What a fantastic extension to the HubSpot family!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
With Service Hub, we can efficiently attend to our clientele's needs. It's a nice, uncluttered road, and we like to travel it. There is little to no training given ( which is always important ). Also, it gives our sales and service staff a complete picture of each customer, which is invaluable. Relationship maintenance, upselling, avoiding missed opportunities, and maintaining satisfied clients all depend on this.
What is your favorite aspect of this product?
Yes, I am another satisfied user of HubSpot's Service Hub. Moreover, I advocated for HubSpot's implementation across the board, including social media marketing, when I was working with the company's leadership. The program has been in use for quite some time by both the IT and the marketing departments. HubSpot is being considered for use in the sales department as well.
What do you dislike most about this product?
The deal view needs to allow for tile customization and prioritization. The software ought to have both web-based and telephone forms and scripts (templates). HubSpot allows for comprehensive client administration and support on a massive scale.
What recommendations would you give to someone considering this product?
Service Hub, in my opinion, is best suited to businesses who are just beginning to implement contemporary service support and would benefit greatly from integrating their sales teams with the service department. Most companies, in my opinion, do a terrible job of encouraging their sales teams to stay in touch with troubled clients.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Jeremiah K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Sensational customers support services software.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Offers self-service portal where customers can create tickets and receive responses about their tickets. It's easy to manage customers data with this tool.
What is your favorite aspect of this product?
It's simple to communicate and engage with our customers using Chatbots. It's a reliable tool that offers great customer support services. This tool increases customers satisfaction. It's possible to create knowledge base with this tool.
What do you dislike most about this product?
Stable internet connection is a must to have when accessing and working with this tool.
What recommendations would you give to someone considering this product?
It's a well-deserved tool for customers support services that I recommend other organizations to implement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Julia Maria M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Excellent visualization tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
We are requesting a free trial of our products from the official website. When you make an application, you can automatically import it into Hubspot. The information entered by the user is listed and converted into lead information, which eases the transition to deal management.
What is your favorite aspect of this product?
It can manage all-in-one lead information, and is excellent for access analysis. It is convenient to know who viewed which page, which channel they entered through, etc. The main purpose of introducing it was access analysis and nurturing. The team is promoting the dashboard, which is useful for sharing marketing results with other departments.
What do you dislike most about this product?
It is difficult to know where the functions you want to use are. When creating an article, you have to write HTML when trying to make detailed configurations. It was hard to get used to until I understood the terminology and structure. More manuals and how-to guides would be helpful. You can create HTML articles and emails intuitively without writing HTML, but if you try to design something that is not in the HubSpot template, you have to open the source and write HTML or embedded code... In that sense, I think WordPress is easier to use.
What recommendations would you give to someone considering this product?
It's still a short time since it was introduced, but it's convenient to understand the customer journey without looking at Google Analytics, and I think it's good to be able to verify the results right away. Although the work to introduce HubSpot is increasing, such as who will maintain it in-house and how to format the report, it is one of the great merits to be able to visualize the results of marketing metrics.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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