HubSpot Service Hub Logo
HubSpot Service Hub Logo
HubSpot

HubSpot Service Hub

Composite Score
8.7 /10
CX Score
8.8 /10
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Knowledge Management category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

2% Negative
7% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Helps Innovate
  • Acts with Integrity

Feature Ratings

Average 86

Social Features

89

Reporting and Analytics

88

AI Capabilities

86

Intelligent Search

86

Multiple File Type Support

86

Version Control

86

API Integration

85

Workflow and Approval Management

85

Configurable Knowledge Repository

85

Role-Based Access

85

Rich Text Editor

85

Vendor Capability Ratings

Average 85

Ease of Data Integration

90

Ease of Implementation

88

Ease of IT Administration

87

Availability and Quality of Training

86

Quality of Features

86

Usability and Intuitiveness

85

Vendor Support

84

Business Value Created

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

HubSpot Service Hub Reviews

María José P.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Build customer loyalty with HubSpot

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

With the HubSpot platform we were able to verify the momentum that can be generated within the workspace, this platform provides ample options for the development of projects with small and large brands. It facilitates the user-customer interaction to achieve loyalty and ensure a greater number of purchases.

What is your favorite aspect of this product?

HubSpot is a fully customizable system that can be adapted to each workspace and team. This incredible software is essential for the success of business strategies and creative ideas. It works on personalized attention to each customer with your salesperson and focuses on making the customer experience rewarding and long-lasting.

What do you dislike most about this product?

The system is fast, however, sometimes as a result of unstable internet the home page momentarily crashes. Induction by the team or videos explaining how the whole interface works may be needed so that users can use all the options properly and improve their chances of being discovered.

What recommendations would you give to someone considering this product?

Although we can easily enhance our branding projects, the interface used by the site can be improved by including quick access buttons to its functions. And create a more effective communication channel where frequently asked questions are automatically answered or get assistance from technical support in the shortest possible time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ash S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

An eyeful of insights

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

Access and link anywhere, anytime.

What is your favorite aspect of this product?

An eyeful of insights. Outstanding but reasonably priced training

What do you dislike most about this product?

Their Contracts Aren't Flexible.

What recommendations would you give to someone considering this product?

10/10 recommend. Service Hub brings all your customer service data and channels together on one platform.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Jawahar A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Most effective sales technique business software

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

Save time, improve communication, and boost information flow efficiency. Above all, it is now possible for a single person to work for more than 5 people. Client acquisition-> thank you email-> deal setup-> URL broadcast-> exchange, for example, are completely automated, so you don't have to do anything to conduct what you've been doing one by one. You are now free to dedicate your attention to it. Furthermore, it can now apply measures that are appropriate to the pipeline status, measures for each segment, and measures that are clearly aligned with future customer expectations.

What is your favorite aspect of this product?

Customer data is easy to manage. Full marketing and sales offerings include forms, landing pages, and email delivery. Complete design, user interface, and assistance that even inexperienced people can utilize. If you are a venture business, there are solutions that provide discounts, which is advantageous.

What do you dislike most about this product?

It's difficult to understand for Pro and higher, especially because of the things that can be done for each Hub change.

What recommendations would you give to someone considering this product?

I was able to see the sales status of team members whose names I didn't recognize in the spreadsheet. It is now possible to deal with issues, specialized effects, and clients without becoming confused. Data has been merged and does not need to be filtered anymore. It is easier to upsell and cross-sell. It does away with the necessity to transfer and update files. By sharing the HubSpot URL, you can instantly share the most recent information. It's also vital for sales marketing since it allows you to take appropriate steps based on consumer behavior.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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