

What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Enables Productivity
- Respectful
- Helps Innovate
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Features
Reporting and Analytics
AI Capabilities
Intelligent Search
Multiple File Type Support
Version Control
API Integration
Workflow and Approval Management
Configurable Knowledge Repository
Role-Based Access
Rich Text Editor
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Vendor Support
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews

María José P.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Build customer loyalty with HubSpot
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
With the HubSpot platform we were able to verify the momentum that can be generated within the workspace, this platform provides ample options for the development of projects with small and large brands. It facilitates the user-customer interaction to achieve loyalty and ensure a greater number of purchases.
What is your favorite aspect of this product?
HubSpot is a fully customizable system that can be adapted to each workspace and team. This incredible software is essential for the success of business strategies and creative ideas. It works on personalized attention to each customer with your salesperson and focuses on making the customer experience rewarding and long-lasting.
What do you dislike most about this product?
The system is fast, however, sometimes as a result of unstable internet the home page momentarily crashes. Induction by the team or videos explaining how the whole interface works may be needed so that users can use all the options properly and improve their chances of being discovered.
What recommendations would you give to someone considering this product?
Although we can easily enhance our branding projects, the interface used by the site can be improved by including quick access buttons to its functions. And create a more effective communication channel where frequently asked questions are automatically answered or get assistance from technical support in the shortest possible time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Ash S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Dec 2021
An eyeful of insights
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Access and link anywhere, anytime.
What is your favorite aspect of this product?
An eyeful of insights. Outstanding but reasonably priced training
What do you dislike most about this product?
Their Contracts Aren't Flexible.
What recommendations would you give to someone considering this product?
10/10 recommend. Service Hub brings all your customer service data and channels together on one platform.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.

Jawahar A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Most effective sales technique business software
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Save time, improve communication, and boost information flow efficiency. Above all, it is now possible for a single person to work for more than 5 people. Client acquisition-> thank you email-> deal setup-> URL broadcast-> exchange, for example, are completely automated, so you don't have to do anything to conduct what you've been doing one by one. You are now free to dedicate your attention to it. Furthermore, it can now apply measures that are appropriate to the pipeline status, measures for each segment, and measures that are clearly aligned with future customer expectations.
What is your favorite aspect of this product?
Customer data is easy to manage. Full marketing and sales offerings include forms, landing pages, and email delivery. Complete design, user interface, and assistance that even inexperienced people can utilize. If you are a venture business, there are solutions that provide discounts, which is advantageous.
What do you dislike most about this product?
It's difficult to understand for Pro and higher, especially because of the things that can be done for each Hub change.
What recommendations would you give to someone considering this product?
I was able to see the sales status of team members whose names I didn't recognize in the spreadsheet. It is now possible to deal with issues, specialized effects, and clients without becoming confused. Data has been merged and does not need to be filtered anymore. It is easier to upsell and cross-sell. It does away with the necessity to transfer and update files. By sharing the HubSpot URL, you can instantly share the most recent information. It's also vital for sales marketing since it allows you to take appropriate steps based on consumer behavior.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
