

What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Acts with Integrity
- Performance Enhancing
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Role-Based Access
Version Control
Multiple File Type Support
Social Features
Rich Text Editor
AI Capabilities
Intelligent Search
Configurable Knowledge Repository
Multi-Language Support
Workflow and Approval Management
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
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HubSpot Service Hub Reviews

Scott A.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2023
Hubspot is all about the UI
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It's the easiest and most intuitive user interface
What is your favorite aspect of this product?
the intuitive UI
What do you dislike most about this product?
Nothing, I like that it makes sense even when you're unfamiliar with it
What recommendations would you give to someone considering this product?
Hubspot is a leader in UI ease of usability
Pros
- Helps Innovate
- Trustworthy
- Caring
- Respectful
Please tell us why you think this review should be flagged.

Tony F.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
quick to use easy to learn
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
more in depth customization
What is your favorite aspect of this product?
love how it can do so many different things to help me
What do you dislike most about this product?
nothing really this product is simple awesome
What recommendations would you give to someone considering this product?
make sure you research the exact aspects that you need
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Hiba E.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great, but not the smoothest,
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy to use the set up features, automated workflows work well.
What is your favorite aspect of this product?
bulk adjustments
What do you dislike most about this product?
not all features can be adjusted by bulk. the connection between the "Conversation Inbox" and the Ticketing, they should be separated completely since not all features are connected.
What recommendations would you give to someone considering this product?
Ensure your internal processes flow with the product, as you cannot change a product to match your internal processes. We have a lot of internal emails as part of our internal process, which affects the automation of tickets, and have to manually adjust them as the system functions off the domain.
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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