HubSpot Service Hub Logo
HubSpot Service Hub Logo
HubSpot

HubSpot Service Hub

Composite Score
8.1 /10
CX Score
8.3 /10
HubSpot Service Hub
8.1 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Knowledge Management category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Performance Enhancing
  • Caring

Feature Ratings

Average 85

Reporting and Analytics

88

Role-Based Access

87

Version Control

87

Multiple File Type Support

86

Social Features

85

Rich Text Editor

85

AI Capabilities

84

Intelligent Search

84

Configurable Knowledge Repository

83

Multi-Language Support

83

Workflow and Approval Management

83

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Vendor Support

86

Ease of Data Integration

85

Availability and Quality of Training

85

Ease of Implementation

84

Usability and Intuitiveness

84

Quality of Features

82

Business Value Created

82

Breadth of Features

82

Ease of Customization

79

Product Strategy and Rate of Improvement

76

HubSpot Service Hub Reviews

Scott A.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Hubspot is all about the UI

Likeliness to Recommend

7 /10

What differentiates HubSpot Service Hub from other similar products?

It's the easiest and most intuitive user interface

What is your favorite aspect of this product?

the intuitive UI

What do you dislike most about this product?

Nothing, I like that it makes sense even when you're unfamiliar with it

What recommendations would you give to someone considering this product?

Hubspot is a leader in UI ease of usability

Pros

  • Helps Innovate
  • Trustworthy
  • Caring
  • Respectful

Tony F.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

quick to use easy to learn

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

more in depth customization

What is your favorite aspect of this product?

love how it can do so many different things to help me

What do you dislike most about this product?

nothing really this product is simple awesome

What recommendations would you give to someone considering this product?

make sure you research the exact aspects that you need

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Hiba E.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great, but not the smoothest,

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

Easy to use the set up features, automated workflows work well.

What is your favorite aspect of this product?

bulk adjustments

What do you dislike most about this product?

not all features can be adjusted by bulk. the connection between the "Conversation Inbox" and the Ticketing, they should be separated completely since not all features are connected.

What recommendations would you give to someone considering this product?

Ensure your internal processes flow with the product, as you cannot change a product to match your internal processes. We have a lot of internal emails as part of our internal process, which affects the automation of tickets, and have to manually adjust them as the system functions off the domain.

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client Friendly Policies

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