What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Acts with Integrity
- Performance Enhancing
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Role-Based Access
Version Control
Multiple File Type Support
Social Features
Rich Text Editor
AI Capabilities
Intelligent Search
Configurable Knowledge Repository
Multi-Language Support
Workflow and Approval Management
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
HubSpot Service Hub Reviews
Henry C.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
HubSpot Service Hub is the best program.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub is the best program that we have at our fingertips to give each of our clients an excellent experience and who decide to trust us for any type of negotiation or commercial relationship, since this program has in its possession the best tools to build multiple marketing campaigns on the web and give a better sense and focus to the company on the web and in all advertising areas, with the support of this it is possible to find and interact with the most potential customers on the web, Since with the help of this program we will find a way to make the inbox of the customers most interested in acquiring our services or product
What is your favorite aspect of this product?
This program has been the best to educate us regarding the connection with the client and the contact to achieve all the sales and goals of the company, this program works as a seminar for my advertising department within the company, since it is the one that trains us to have the best results and maintain a guide towards the best advertising interaction with each of our clients, HubSpot Service Hub has been the best program we have used to design the best digital marketing campaigns and resources and put it into practice as much as possible. as soon as possible, we have noticed that in a very short time the great impact.
What do you dislike most about this product?
This program is completely complete, this means that it is designed for an audience that has mastery with this type of program in a professional context, since otherwise many of the functions and how is the correct way to activate them can be a bit complex and difficult to manipulate, the complexity of this program is very high, I recommend it only to developers with time and knowledge about this style of software.
What recommendations would you give to someone considering this product?
This program is one of the best that your company can have to make better use of your platforms on the web and social networks where your best clients walk and you can connect with each one of them, HubSpot Service Hub is one of the best reasons why our company increased sales and business relationships on the web, without a doubt I recommend this program so that many companies can build a better marketing approach in the cloud.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Danish K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
The Greatest Customer Success Software
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub's user-friendly UI, broad functionality, and outstanding customer support set it apart from competing customer service software. It's a one-stop shop for customer support with many features to manage interactions. The real-time reporting and customer feedback tools offer further customer satisfaction insights.
What is your favorite aspect of this product?
HubSpot Service Hub's broad customer service features are my favourite. From ticketing & automation to a knowledge base for customer self-service, live chat & bots for faster response times, customer feedback tools to assess customer happiness, and reporting to discover insights and improve, HubSpot Service Hub has it all. We stay organised and respond quickly to consumer inquiries with the shared inbox feature.
What do you dislike most about this product?
For non-techies, HubSpot Service Hub might be overwhelming. Their customer support team is always accessible to help you through the procedure.
What recommendations would you give to someone considering this product?
Anybody seeking for a complete and effective customer success software solution should consider HubSpot Service Hub. It's easy to use, customizable, and has many customer service features. HubSpot Service Hub has helped our team optimise operations, boost customer satisfaction, and improve results. It's the ultimate customer success software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
My Experience with HubSpot Service Hub
Likeliness to Recommend
Pros
- Trustworthy
- Effective Service
- Altruistic
- Client's Interest First
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
