HubSpot Service Hub Logo
HubSpot Service Hub Logo
HubSpot

HubSpot Service Hub

Composite Score
8.7 /10
CX Score
8.8 /10
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Knowledge Management category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

2% Negative
7% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Helps Innovate
  • Acts with Integrity

Feature Ratings

Average 86

Social Features

89

Reporting and Analytics

88

AI Capabilities

86

Intelligent Search

86

Multiple File Type Support

86

Version Control

86

API Integration

85

Workflow and Approval Management

85

Configurable Knowledge Repository

85

Role-Based Access

85

Rich Text Editor

85

Vendor Capability Ratings

Average 85

Ease of Data Integration

90

Ease of Implementation

88

Ease of IT Administration

87

Availability and Quality of Training

86

Quality of Features

86

Usability and Intuitiveness

85

Vendor Support

84

Business Value Created

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

HubSpot Service Hub Reviews

Hiba E.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great, but not the smoothest,

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

Easy to use the set up features, automated workflows work well.

What is your favorite aspect of this product?

bulk adjustments

What do you dislike most about this product?

not all features can be adjusted by bulk. the connection between the "Conversation Inbox" and the Ticketing, they should be separated completely since not all features are connected.

What recommendations would you give to someone considering this product?

Ensure your internal processes flow with the product, as you cannot change a product to match your internal processes. We have a lot of internal emails as part of our internal process, which affects the automation of tickets, and have to manually adjust them as the system functions off the domain.

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client Friendly Policies

Henry C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

HubSpot Service Hub is the best program.

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

HubSpot Service Hub is the best program that we have at our fingertips to give each of our clients an excellent experience and who decide to trust us for any type of negotiation or commercial relationship, since this program has in its possession the best tools to build multiple marketing campaigns on the web and give a better sense and focus to the company on the web and in all advertising areas, with the support of this it is possible to find and interact with the most potential customers on the web, Since with the help of this program we will find a way to make the inbox of the customers most interested in acquiring our services or product

What is your favorite aspect of this product?

This program has been the best to educate us regarding the connection with the client and the contact to achieve all the sales and goals of the company, this program works as a seminar for my advertising department within the company, since it is the one that trains us to have the best results and maintain a guide towards the best advertising interaction with each of our clients, HubSpot Service Hub has been the best program we have used to design the best digital marketing campaigns and resources and put it into practice as much as possible. as soon as possible, we have noticed that in a very short time the great impact.

What do you dislike most about this product?

This program is completely complete, this means that it is designed for an audience that has mastery with this type of program in a professional context, since otherwise many of the functions and how is the correct way to activate them can be a bit complex and difficult to manipulate, the complexity of this program is very high, I recommend it only to developers with time and knowledge about this style of software.

What recommendations would you give to someone considering this product?

This program is one of the best that your company can have to make better use of your platforms on the web and social networks where your best clients walk and you can connect with each one of them, HubSpot Service Hub is one of the best reasons why our company increased sales and business relationships on the web, without a doubt I recommend this program so that many companies can build a better marketing approach in the cloud.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Danish K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

The Greatest Customer Success Software

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

HubSpot Service Hub's user-friendly UI, broad functionality, and outstanding customer support set it apart from competing customer service software. It's a one-stop shop for customer support with many features to manage interactions. The real-time reporting and customer feedback tools offer further customer satisfaction insights.

What is your favorite aspect of this product?

HubSpot Service Hub's broad customer service features are my favourite. From ticketing & automation to a knowledge base for customer self-service, live chat & bots for faster response times, customer feedback tools to assess customer happiness, and reporting to discover insights and improve, HubSpot Service Hub has it all. We stay organised and respond quickly to consumer inquiries with the shared inbox feature.

What do you dislike most about this product?

For non-techies, HubSpot Service Hub might be overwhelming. Their customer support team is always accessible to help you through the procedure.

What recommendations would you give to someone considering this product?

Anybody seeking for a complete and effective customer success software solution should consider HubSpot Service Hub. It's easy to use, customizable, and has many customer service features. HubSpot Service Hub has helped our team optimise operations, boost customer satisfaction, and improve results. It's the ultimate customer success software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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