In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Enables Productivity
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Intuitive and easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sunil S.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
HubSpot is a fantastic product, features are great
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I think what differentiates HubSpot from other Service Hub providers is the excellent service by their support team. They always, I repeat, always help you with a solution. Their commendable knowledge of the product is of great help, whenever you might get stuck with something.
What is your favorite aspect of this product?
The ability to automate a variety of functions using Workflows is my favourite aspect of the tool. Helps save a lot of time.
What do you dislike most about this product?
None, as of now :)
What recommendations would you give to someone considering this product?
Go for it. It might look a bit pricey in the beginning, but it is definitely worth every penny.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Calla J.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
Great CRM! It’s a versatile tool for everyday use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
When initially deciding on which software to use, Hubspot seemed to fit our needs the best with being able to manage calls and emails in one place. The plug-ins we have used work beautifully with HubSpot. I think what really set them apart from the others in the running was the fact that they listened to what I really needed and wanted and offered a great solution. My second choice seemed more focused on what they wanted me to have than listening to what I needed.
What is your favorite aspect of this product?
It is very user friendly. It didn’t take much to get it set up and learn how to use and I’m confident I wouldn’t have to spend much time training new employees.
What do you dislike most about this product?
I don’t particularly like the layout/format of how the emails appear in the inbox, but it’s probably something that could be adjusted. I just haven’t taken the time to do any research on this as it’s not really hindering me in any way.
What recommendations would you give to someone considering this product?
Spend as much time with someone on their team understanding what they have to offer. Watch the videos provided on how the product works. They have a free version that you can use to see if it will fit your needs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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