In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Enables Productivity
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Robert S.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jul 2023
It organizes customers and tracks deals
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
This is a highly adjustable option. The ability to add new information to the Knowledge Base is one of my favorite features. It's simple to include the Feedback survey into existing Chatbots and Workflows.
What is your favorite aspect of this product?
It's been useful for keeping track of consumers and transactions. Customers may now access a knowledge base on their own time, complete with metrics on their usage. Integration with third-party services and automation platforms! Actually, it was the Automation that drew me in. For me, as an employee responsible for corporate operations, this took on great importance.
What do you dislike most about this product?
The multilingual feature in Knowledge Base wasn't always as straightforward or user-friendly as other parts of the system. The ticket alerts could be more prominent; I often miss them.
What recommendations would you give to someone considering this product?
Everything is conveniently organized in a single location. It's really simple to learn and use, and if you ever get stuck, the support staff is excellent.
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Glenn C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2023
HubSpot Is Evolving even with CS
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Quality of support
What is your favorite aspect of this product?
Sales Marketing and CS can all work from the same overall product
What do you dislike most about this product?
This is still a fairly new product that lacks some feature functionality
What recommendations would you give to someone considering this product?
For a smaller business this is a great solution. For larger companies or companies where CS is extremely important you might not have all the features you need.
Pros
- Caring
- Saves Time
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Adarsh P.
- Role: Information Technology
- Industry: Agriculture
- Involvement: Vendor Management and Renewal
Submitted May 2025
"A Powerful, User-Friendly Support Tool"
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub stands out from other customer service platforms by seamlessly integrating with the entire HubSpot ecosystem that is CRM, marketing, and sales, thereby making it easy for teams to get a full view of the customer journey in one place. What makes it unique is how user-friendly and intuitive it is, even for non-tech teams, while still offering powerful tools like a shared inbox, knowledge base, live chat, and automation. It’s built with the philosophy of helping businesses not just solve tickets, but genuinely improve customer experience and foster long-term relationships.
What is your favorite aspect of this product?
My favorite aspect of HubSpot Service Hub is how effortlessly it brings everything together in one place lile customer conversations, support tickets, and feedback which are all tied directly to the CRM. This means teams can deliver personalized, efficient support without juggling multiple tools or losing context. I also really like how easy it is to automate repetitive tasks, which frees up time for teams to focus on more meaningful customer interactions. It feels like the tool was built with both the customer and the support team in mind.
What do you dislike most about this product?
What I dislike most about HubSpot Service Hub is that some of its more advanced features, like custom reporting or sophisticated automation, are locked behind higher-tier plans, which can get expensive for smaller teams or startups. While the platform is incredibly user-friendly and powerful, the pricing can be a barrier to fully unlocking its potential unless you're ready to invest more. It would be great if a few more of those advanced tools were available in the lower tiers to make it more accessible.
What recommendations would you give to someone considering this product?
If you’re considering HubSpot Service Hub, I’d recommend first clearly defining your support goals and understanding how deeply you want your service tools to connect with sales and marketing. HubSpot shines when used as part of its broader ecosystem, so if you’re already using or plan to use HubSpot CRM or Marketing Hub, it’s a no-brainer. Also, take advantage of the free trial and explore the automation features, shared inbox, and knowledge base to see how they fit your workflow. Just keep an eye on the pricing tiers so you know what features you’re getting—and what might cost extra down the line.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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