In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Adarsh P.
- Role: Information Technology
- Industry: Agriculture
- Involvement: Vendor Management and Renewal
Submitted May 2025
"A Powerful, User-Friendly Support Tool"
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub stands out from other customer service platforms by seamlessly integrating with the entire HubSpot ecosystem that is CRM, marketing, and sales, thereby making it easy for teams to get a full view of the customer journey in one place. What makes it unique is how user-friendly and intuitive it is, even for non-tech teams, while still offering powerful tools like a shared inbox, knowledge base, live chat, and automation. It’s built with the philosophy of helping businesses not just solve tickets, but genuinely improve customer experience and foster long-term relationships.
What is your favorite aspect of this product?
My favorite aspect of HubSpot Service Hub is how effortlessly it brings everything together in one place lile customer conversations, support tickets, and feedback which are all tied directly to the CRM. This means teams can deliver personalized, efficient support without juggling multiple tools or losing context. I also really like how easy it is to automate repetitive tasks, which frees up time for teams to focus on more meaningful customer interactions. It feels like the tool was built with both the customer and the support team in mind.
What do you dislike most about this product?
What I dislike most about HubSpot Service Hub is that some of its more advanced features, like custom reporting or sophisticated automation, are locked behind higher-tier plans, which can get expensive for smaller teams or startups. While the platform is incredibly user-friendly and powerful, the pricing can be a barrier to fully unlocking its potential unless you're ready to invest more. It would be great if a few more of those advanced tools were available in the lower tiers to make it more accessible.
What recommendations would you give to someone considering this product?
If you’re considering HubSpot Service Hub, I’d recommend first clearly defining your support goals and understanding how deeply you want your service tools to connect with sales and marketing. HubSpot shines when used as part of its broader ecosystem, so if you’re already using or plan to use HubSpot CRM or Marketing Hub, it’s a no-brainer. Also, take advantage of the free trial and explore the automation features, shared inbox, and knowledge base to see how they fit your workflow. Just keep an eye on the pricing tiers so you know what features you’re getting—and what might cost extra down the line.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sergei G.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Fantastic Solution For Customer Service Operations
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The platform offers automation tools, what impresses me is that I can streamline repetitive tasks such as ticket routing and follow-ups
What is your favorite aspect of this product?
Effective tools for collecting customer experience feedback
What do you dislike most about this product?
I observed reporting limitations when I was using free plan
What recommendations would you give to someone considering this product?
If you're facing issues with reporting consider upgrading to a higher plan
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Om shivam k.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2025
Real review hubspot
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It connects the customer service directly with sales and marketing through which I can see full customer history, including mails and deals. It also has free CRM which allows me to personalize support at scale.
What is your favorite aspect of this product?
I love that everything is connected in one place and I can see the previous chats , sales activities, website visits, emails.
What do you dislike most about this product?
Some features that I want to use are locked and can be used in higher plans.
What recommendations would you give to someone considering this product?
Connect the service hub isolation with hubspot CRM and a 360° view of customers , including sales and past interaction. Use the tutorial and certification to help the team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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