In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Delight Ijeoma N.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Vendor Management and Renewal
Submitted Mar 2025
More than just a support.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Unlike many competitors that require third-party integrations, Service Hub connects directly with HubSpot CRM, giving teams a unified view of customer interactions across marketing, sales, and support.
What is your favorite aspect of this product?
It allows me to create a comprehensive knowledge base, empowering customers to find answers without contacting support, which reduces ticket volume.
What do you dislike most about this product?
Nothing specific
What recommendations would you give to someone considering this product?
If you only need a basic ticketing system, a simpler or cheaper alternative might suffice.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Christiana C.
- Role: Sales Marketing
- Industry: Other
- Involvement: Initial Implementation
Submitted Mar 2025
i Enjoy using Hubspot
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
it have everything you need for a productive work in it
What is your favorite aspect of this product?
Integration
What do you dislike most about this product?
nothing for now
What recommendations would you give to someone considering this product?
hubspot is more than good and i recommend it
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
Oyemomi M.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Powerful All-in-One Ecosystem for Customer Service
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub stands out for its deep integration with the entire HubSpot ecosystem. These empowers it to eliminate silos between teams and creates a unified view of the customer.
What is your favorite aspect of this product?
Hands down, it’s how HubSpot Service Hub turns support interactions into relationship-building opportunities. Unlike tools that focus purely on ticket resolution, Service Hub gives teams visibility into the entire customer journey (via CRM integration), so agents can personalize interactions based on past purchases, marketing engagement, or open deals.
What do you dislike most about this product?
HubSpot Service Hub’s learning curve for advanced features can feel steep for teams new to all-in-one platforms. While its simplicity for basic tasks (like ticketing or live chat) is great, unlocking deeper automation or analytics requires time to master.
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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