In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Marva F.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Best CRM for organizing all processes
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The fact that I can obtain answers to my questions quickly and that everything is linked together means I don't have to switch between several apps. Hubspot's ability to sync with other programs and amass data is fantastic.
What is your favorite aspect of this product?
Having all of our customer data in one location and the ability to restrict access based on a user's role is a huge help to our organization. Without compromising the privacy of our sensitive data, we can give all members of the team access to the information they need to do their jobs.
What do you dislike most about this product?
I'd appreciate a high-level explanation of how everything works together. Since I use Hubspot for a variety of functions, including sales, customer service, and marketing, I've discovered that there are occasions when something doesn't work in CS since we've used a different record in sales and our contacts reflect this.
What recommendations would you give to someone considering this product?
That I can eliminate the need of many platforms. This is the largest issue that Hubpsot has resolved for me; I love how I can use it for Sales, marking, and CS with no trouble at all; I simply need to link everything appropriately.
Pros
- Enables Productivity
- Security Protects
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Daniella T.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2023
HubSpot Service Hub Is So Impressive
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
With HubSpot Service Hub, we are able to manage our relationships with our customers easily. HubSpot Service Hub enables us to track our customers' chats and maintain good relationships.
What is your favorite aspect of this product?
The interface of HubSpot Service Hub is so impressive and simple to understand. The support team of HubSpot Service Hub is also so helpful.
What do you dislike most about this product?
All the features of HubSpot Service Hub works well for us. I do not dislike anything about HubSpot Service Hub.
What recommendations would you give to someone considering this product?
I highly recommend HubSpot Service Hub. HubSpot Service Hub is so reliable and simple to manage.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Lisa S.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
Revolutionize Your Customer Support with HubSpot
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
We utilize live chat on our website, and I appreciate how it's connected to the ticketing system so that, if necessary, discussions may be turned into tickets. We also value the ability to chat live outside of the HubSpot interface using Slack. Even the computer-illiterate individuals in our company found the UI to be incredibly user-friendly.
What is your favorite aspect of this product?
It is highly beneficial to keep consumers satisfied to have a ticketing system and real-time access for them to check the status of their tickets and even ask questions regarding the development. Additionally, designing personalized customer surveys is a great way to enhance services. CSAT and NPS surveys are fairly simple to set up. You can customize email surveys that HubSpot has already configured.
What do you dislike most about this product?
For heavy volume, the ticket system is not intended. No one on the team can be seen in the ticket. We miss emails unless we double-check our notifications if a consumer answers a closed ticket because it doesn't reopen. confined reporting Because there are so many features and functionalities, it is a little complicated.
What recommendations would you give to someone considering this product?
While it comes to having all the information required when assisting clients, the service system's connectivity with the rest of Hubspot is a huge benefit. The ticketing system's versatility enables us to keep track of several areas of our operations on simple-to-read status boards that display development and suggest future steps for our production process.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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