In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Jeremiah K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Sensational customers support services software.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Offers self-service portal where customers can create tickets and receive responses about their tickets. It's easy to manage customers data with this tool.
What is your favorite aspect of this product?
It's simple to communicate and engage with our customers using Chatbots. It's a reliable tool that offers great customer support services. This tool increases customers satisfaction. It's possible to create knowledge base with this tool.
What do you dislike most about this product?
Stable internet connection is a must to have when accessing and working with this tool.
What recommendations would you give to someone considering this product?
It's a well-deserved tool for customers support services that I recommend other organizations to implement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Bapti N.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted May 2022
Easy and responsive customer service platform
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It includes easy and effect CRM functionality considering marketing, operation and sales. It generates a complete overview of customers perspective.
What is your favorite aspect of this product?
It is very easy and useful for beginner users as it directs the users how to use it effectively. The support team is responsible and super supportive. It includes all the required functionalities in a single page.
What do you dislike most about this product?
I like all the features. But i think the templates are not easy to modify. The price is quite high and additional supportive features costs more money.
What recommendations would you give to someone considering this product?
Any beginner can choice it as it allows simple and understandable operations.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Elizabeth H.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
gets the job done
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
fairly easy to set up and implement
What is your favorite aspect of this product?
cost effective
What do you dislike most about this product?
wish it integrated with our VOIP phone service
What recommendations would you give to someone considering this product?
do a demo, ask lots of questions
Pros
- Reliable
- Enables Productivity
- Appreciates Incumbent Status
- Security Protects
Please tell us why you think this review should be flagged.
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