In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
María José P.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Build customer loyalty with HubSpot
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
With the HubSpot platform we were able to verify the momentum that can be generated within the workspace, this platform provides ample options for the development of projects with small and large brands. It facilitates the user-customer interaction to achieve loyalty and ensure a greater number of purchases.
What is your favorite aspect of this product?
HubSpot is a fully customizable system that can be adapted to each workspace and team. This incredible software is essential for the success of business strategies and creative ideas. It works on personalized attention to each customer with your salesperson and focuses on making the customer experience rewarding and long-lasting.
What do you dislike most about this product?
The system is fast, however, sometimes as a result of unstable internet the home page momentarily crashes. Induction by the team or videos explaining how the whole interface works may be needed so that users can use all the options properly and improve their chances of being discovered.
What recommendations would you give to someone considering this product?
Although we can easily enhance our branding projects, the interface used by the site can be improved by including quick access buttons to its functions. And create a more effective communication channel where frequently asked questions are automatically answered or get assistance from technical support in the shortest possible time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Paul H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Support customers in a timely way!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Response of IT team is tremendous.
What is your favorite aspect of this product?
It's easy to try and give solid self data to clients and gather significant criticism using the information base and input review (along with the entirety of HubSpot's computerization). This truly helps us in enabling shoppers to quickly get the arrangements they expect, as well as getting where improvement amazing open doors exist with the goal that we can act quickly.
What do you dislike most about this product?
I want to adjust the designs that seem when clients are inquired as to whether they are fulfilled, nonpartisan, or upset . The significant disservice for me is that I've seen when I've booked clients since we have particular classes, yet I've worked around this by placing it in the ticket name.
What recommendations would you give to someone considering this product?
Make your colleagues use it, with the goal that your performance is amplified.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Powerful and easy-to-use sales CRM!!!
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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