HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.8 /10
CX Score
9.0 /10
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In Partnership With SelectHub

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Category
HubSpot Service Hub
8.8 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details

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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 82

Customer Service Knowledge Management

85

Customer Community Management

83

Customer Self Service Capabilities

83

Agent Scripting

83

Contact Center Integration

82

Analytics and Reporting

82

Multi Channel Support

81

Intelligent Search

81

Agent Collaboration

81

Customer Service Workflow Management

80

Mobile Customer Care

80

Vendor Capability Ratings

Average 82

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Ease of IT Administration

82

Availability and Quality of Training

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Breadth of Features

80

Ease of Customization

78

HubSpot Service Hub Reviews

Shawn W.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

Fantastic product

What is your favorite aspect of this product?

Fantastic product

What do you dislike most about this product?

Fantastic product

What recommendations would you give to someone considering this product?

Fantastic product

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Ashley F.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Fan of the automation and workflow features.

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

Easy and integrated automated account management.

What is your favorite aspect of this product?

The use of workflows and other automation features.

What do you dislike most about this product?

Data and contact management can sometimes be complex, especially during integration. We also use another CRM software for our manufacturing and production needs, which was not easy to integrate.

What recommendations would you give to someone considering this product?

I find it beneficial to have both sales and service software together. It is starting to become an easy place for our representatives to manage accounts.

Pros

  • Performance Enhancing
  • Trustworthy
  • Caring
  • Respectful

Ganna M.

  • Role: Vendor Management
  • Industry: Other
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Sep 2021

Great product, very easy to use.

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

This product is more friendly

What is your favorite aspect of this product?

Transparency and comfortable use. Easy to manage all tasks and see chronology

What do you dislike most about this product?

Notifications for reminders

What recommendations would you give to someone considering this product?

I believe this is a great product for start-up company

Pros

  • Effective Service
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

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