In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Jennifer K.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2021
Fantastic product
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Hubspot support is second to none. They are speedy to respond and are transparent and honest when upgrades and requested and they are not able to deliver immediately. Their training is fantastic with various modes of education.
What is your favorite aspect of this product?
East of use. The Knowledge Base is extremely user friendly and undaunting.
What do you dislike most about this product?
I wish the was an export feature for Knowledge Base articles as well as more customizable features in the chat flow, but besides that they are a wonderful product. I suspect these two upgrades will be coming soon.
What recommendations would you give to someone considering this product?
Take a serious look at the product. You will not be disappointed if you implement the use of Hubspot into your customer service department.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Kate H.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2021
Customer service product
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I did not use similar products before.
What is your favorite aspect of this product?
This product is very effective in ensuring there is excellent service delivery to clients.
What do you dislike most about this product?
I have no dislike of this product in any way.
What recommendations would you give to someone considering this product?
This is very effective product that can lead to faster growth of business by offering good services to clients.
Pros
- Continually Improving Product
- Performance Enhancing
- Fair
- Client's Interest First
Please tell us why you think this review should be flagged.
Savannah M.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Feb 2021
Intuitive, kind, and effective
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Incredibly intuitive, easy-to-access customer success team and grows with you.
What is your favorite aspect of this product?
Access to workflows to automate efforts, as well as the intuitive knowledge base and self-service options for our customers.
What do you dislike most about this product?
The fact that teams have to continue paying more and more to fully unlock key features (AKA priced in modules).
What recommendations would you give to someone considering this product?
Fully outline your team's needs and explore where you truly need investment first to ensure you're purchasing the best modules for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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