In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Moses E.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jul 2025
User friendly
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Efficiency and reliability
What is your favorite aspect of this product?
It is easy to use and understand
What do you dislike most about this product?
The cost of the product
What recommendations would you give to someone considering this product?
I will highly recommend this product to someone looking into improving his or her services.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Prince O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2025
Great Tool, Needs Deeper Automation
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub stands out because it’s super easy to use and fully connected with HubSpot’s CRM, Marketing, and Sales tools, so your whole team works off the same customer record.
What is your favorite aspect of this product?
My favorite aspect of HubSpot Service Hub is how seamlessly it connects customer support with sales and marketing
What do you dislike most about this product?
What I dislike most about HubSpot Service Hub is that some of the more advanced support features like custom SLAs, deep automation, or complex ticket routing are pretty basic unless you pay for higher tiers or add extra tools.
What recommendations would you give to someone considering this product?
If you’re considering HubSpot Service Hub, I’d recommend making sure your team will benefit from having your support, sales, and marketing data all in one place that’s where it really shines.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Egietseme O.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Powerful and Easy to Use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
What makes HubSpot Service Hub stand out is that It’s super user-friendly and combines automation, and customer feedback in one place, making support feel smooth and organized.
What is your favorite aspect of this product?
My favorite part is how everything’s connected from CRM to support tickets, this allows teams to get a full picture of the customer without jumping between tools. It just makes helping customers way easier.
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Make sure to invest time in setting up automation and workflows early. It helps to really boosts efficiency. Also, take advantage of the HubSpot ecosystem to get the most seamless experience across sales, marketing, and support.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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