HYPE Innovation Customer Reviews 2025 | SoftwareReviews

HYPE Innovation

Composite Score

8.5 /10

CX Score

8.7 /10

64 Reviews Write a Review

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What is HYPE Innovation?

HYPE Innovation joins forces with Planbox, bolstering leadership in strategic innovation management. HYPE Innovation offers dedicated software and consulting for a broad range of innovation management use cases. We’re here to help you create your own innovation strategy, build a roadmap, and give you the tools to track your success. Beyond our innovation management solutions, our vast client community is a buzzing network of innovation professionals where you can find invaluable advice from your peers.

Company Details

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Awards & Recognition

HYPE Innovation won the following awards in the Idea Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Contract Negotiation

Latest Award, 2025

3 Top Rated Capabilities

4 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

HYPE Innovation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HYPE Innovation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HYPE Innovation?

4% Negative

3% Neutral

93% Positive

Pros

Helps Innovate
Respectful
Fair
Friendly Negotiation

Feature Ratings

Average 83

Idea Capture

Social Collaboration

Idea Funnel

Idea Approval Workflow

Customizable Branding

Role-Based Access

Idea Scoring / Evaluation

Application Integration

Notifications

Mobile

Idea Segmentation

Vendor Capability Ratings

Average 83

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Breadth of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

HYPE Innovation Reviews

Role: Consultant
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

Great product from an incredible company!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

Great product, amazing customer community. love it

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

Laura H.

Role: Consultant
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Intuitive and collaborative platform!

Likeliness to Recommend

10 /10

What differentiates HYPE Innovation from other similar products?

Hype provides a great standard for the idea/innovation process that can be adapted to individual requirements. The colleagues at Hype and also the customer community of innovation managers is very beneficial for our team, as we could and can learn a lot here.

What is your favorite aspect of this product?

We like many features but the most helpful for us is the possibility of running campaigns, including collaboration, moderation and communication. The software offers many great opportunities to gather the expertise and opinion of the community, be it through comments, likes, votes and automatic upgrading of ideas that receive particularly high attention. Also the idea evaluation, which can be set very individually, is very helpful for us.

What do you dislike most about this product?

The possibility of different language settings is currently not yet ideally solved for the end user (changing the language, translations, etc.). In addition, the authorization model occasionally poses a challenge for larger complex organizations with decentralized structures.

What recommendations would you give to someone considering this product?

If you want to implement a digitalized idea and innovation process with a focus on collaboration and transparency, Hype is the right choice for you.

Pros

Helps Innovate
Trustworthy
Efficient Service
Inspires Innovation

HYPE Innovation

What is HYPE Innovation?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

HYPE Innovation Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love HYPE Innovation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Idea Approval Workflow Workflow to approve or reject user ideas and provide automated updates and feedback on the status of their ideas as they move through the idea funnel.

Customizable Branding Tool allows user to apply its own branding to documents, web pages etc.

Role-Based Access Enable different levels of access based on role e.g. assign administrators, moderators, idea owners and assign individuals to teams/user groups.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Notifications Get daily, weekly or monthly email or real-time notifications to stay informed on updates to your ideas.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

HYPE Innovation Reviews

Great product from an incredible company!

Likeliness to Recommend

Pros

Great product, amazing customer community. love it

Likeliness to Recommend

Pros

Laura H.

Intuitive and collaborative platform!

Likeliness to Recommend

Pros

1
Since last award

2
Since last award

1
Since last award

Feature Ratings

Idea Capture

Social Collaboration

Idea Funnel

Idea Approval Workflow

Customizable Branding

Role-Based Access

Idea Scoring / Evaluation

Application Integration

Notifications

Mobile

Idea Segmentation

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Breadth of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization