IBM

IBM Cloud Paks for Business Automation

Composite Score

8.5 /10

CX Score

8.7 /10

29 Reviews Write a Review

Claim Software

What is IBM Cloud Paks for Business Automation?

IBM® Business Process Manager is a full-featured, consumable business process management (BPM) platform designed for faster time to deployment. It includes tooling and run time for process design, execution, monitoring and optimization of business processes.

Company Details

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Awards & Recognition

IBM Cloud Paks for Business Automation won the following awards in the Business Process Management category

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2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

4 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

2021 Data Quadrant Champion

2021

IBM Cloud Paks for Business Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Cloud Paks for Business Automation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Cloud Paks for Business Automation?

10% Negative

0% Neutral

90% Positive

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Trustworthy

Feature Ratings

Average 82

Process Management

Business Rules Management

Deployment

BPM Workflow and Approvals

Process Monitoring and Optimization

Process Modelling and Design

Process Simulation and Execution

Form and Report Building

Knowledge and Document Management

Analytics and Reporting

Collaboration

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

IBM Cloud Paks for Business Automation Reviews

Rahul S.

Role: Sales Marketing
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates IBM Cloud Paks for Business Automation from other similar products?

The majority of users will find this solution to be straightforward to use throughout the full process of developing a system that simplifies workflow procedures. The usability is very good

What is your favorite aspect of this product?

extremely readable Task Claim and Submition are streamlined in BPMN diagrams. Scalable, suitable for both direct processing and sophisticated flows including third-party integrations

What do you dislike most about this product?

Data migration from one workflow solution to another can be a little challenging.

What recommendations would you give to someone considering this product?

The OOTB tools and components that IBM Business Process Manager offers cover the majority of business requirements. In addition, it enables us to develop new custom components that can be quickly integrated and used as a library or modify already existing ones.

Pros

Enables Productivity
Caring
Respectful
Client Friendly Policies

Amie W.

Role: Public Sector
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Powerful monitoring software.

Likeliness to Recommend

10 /10

What differentiates IBM Cloud Paks for Business Automation from other similar products?

This is a very great tool for infrastructure analysis and root cause determination in small or large enterprises. Many of the important features I discovered convinced me to use this software. It's fantastic to have active monitoring, predictive analysis of errors or alarms, service level control, and full user administration.

What is your favorite aspect of this product?

The ability to have real-time notifications, synthetic monitoring of online or cloud-based apps, as well as appropriate tracking and monitoring, is what I value most about the Business Process Monitor tool. Acquire the needs, delivery parameters, and concept that incorporates timetable first. Service confluence will be the key focus, where challenges are instantly presented as a cost.

What do you dislike most about this product?

Adaptation is not always simple, and progress requires more knowledge and comprehension. I object to the need that labeling be done at the agent level as opposed to the GUI. The biggest problem facing our business, in my opinion, is labels. It's a tad pricy in my opinion, and I'd prefer it to be more integrated with other products.

What recommendations would you give to someone considering this product?

This tool supports synthetic monitoring, which provides real-time statistics on the application's availability. While maximizing infrastructure use, it gives real-time monitoring that offers crucial visibility into persistently low regions. The device's AI is also quite smart and effective at identifying potential underlying causes of problems.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Randy A.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Great process automation tool

Likeliness to Recommend

10 /10

What differentiates IBM Cloud Paks for Business Automation from other similar products?

Automation of processes. Reducing work done manually. Very good in load balancing.

What is your favorite aspect of this product?

Distribution of work removing idle resources. Integration with other resources is very easy. Very efficient and effective.

What do you dislike most about this product?

Sometimes it is slow. Installation process is complicated. The documentation is not clearly outlined.

What recommendations would you give to someone considering this product?

this is the best system for process automation and workflow management.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

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IBM Cloud Paks for Business Automation

What is IBM Cloud Paks for Business Automation?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2021 Data Quadrant Champion

IBM Cloud Paks for Business Automation Ratings

86 Likeliness to Recommend

95 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love IBM Cloud Paks for Business Automation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

IBM Cloud Paks for Business Automation Reviews

Rahul S.

Fantastic product

Likeliness to Recommend

Pros

Amie W.

Powerful monitoring software.

Likeliness to Recommend

Pros

Randy A.

Great process automation tool

Likeliness to Recommend

Pros

Most Popular IBM Cloud Paks for Business Automation Comparisons

CMW Platform

Airtable

Oracle Business Process Management

SAP Business Workflow

Pega BPM

Kissflow

1
Since last award

1
Since last award

Feature Ratings

Process Management

Business Rules Management

Deployment

BPM Workflow and Approvals

Process Monitoring and Optimization

Process Modelling and Design

Process Simulation and Execution

Form and Report Building

Knowledge and Document Management

Analytics and Reporting

Collaboration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support