IBM

IBM InnovationJam

Composite Score

7.8 /10

CX Score

8.3 /10

5 Reviews Write a Review

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What is IBM InnovationJam?

IBM's InnovationJam® offering is ideal for companies and enterprises looking to kick-start a transformation or change program through a transparent 'conversation'. Jams help businesses and organizations unleash the brainpower of their enterprise to generate and evolve ideas around business-critical issues.

Company Details

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IBM InnovationJam Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM InnovationJam?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 84

Implementation Management

Idea Ranking & Evaluation

Ideation

Multi Tenancy

Workflow Capabilities

Communication Manager

Trend Management

Artificial Intelligence and Natural Language Processing

Application Integration

Analytics and Reporting

Collaboration Channels

Vendor Capability Ratings

Average 83

Ease of Implementation

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

IBM InnovationJam Reviews

Ann C.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Great tool for real-time tracking

Likeliness to Recommend

9 /10

What differentiates IBM InnovationJam from other similar products?

Real-time chat features promotes timely feedback and actions taken. Incorporation of other IBM technologies such us Watson technologies. A highly secure system.

What is your favorite aspect of this product?

Great AI features that saves time and promotes efficiency. Availability on most platforms and devices.

What do you dislike most about this product?

Customer support is not that great. Lack of readily available training.

What recommendations would you give to someone considering this product?

Great tool for small and big enterprises

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

IBM InnovationJam

What is IBM InnovationJam?

Company Details

Need Assistance?

IBM InnovationJam Ratings

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love IBM InnovationJam?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Implementation Management Ability of the software to assist end-to-end process of the project life cycle and implementation of ideas through project tracking or integration.

Idea Ranking & Evaluation Capability of the software enables user to rank each idea based on the score it receives for various factors or criteria and consolidate findings.

Ideation Ability of the solution to support the ideation process where users generate ideas and solutions through sessions, challenges or posed problem questions.

Multi Tenancy Software works in tandem with hosting system and the management of the multiple systems running in the same environment with appropriate levels of segregation.

Workflow Capabilities​ The vendor provides configurable, rules-based workflow capabilities based on applicant disposition (such as lead, enrolled, rejected etc.).​

Communication Manager Ability of the software to seamlessly facilitate stakeholder discussion, and role-based access revolving the project.

Trend Management Ability to collect and monitor research on micro, macro or industry trends.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Channels Includes ability to view, share and direct work between co-workers in real or near real-time e.g. discussion channels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

IBM InnovationJam Reviews

Ann C.

Great tool for real-time tracking

Likeliness to Recommend

Pros

Feature Ratings

Implementation Management

Idea Ranking & Evaluation

Ideation

Multi Tenancy

Workflow Capabilities

Communication Manager

Trend Management

Artificial Intelligence and Natural Language Processing

Application Integration

Analytics and Reporting

Collaboration Channels

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features