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IBM

IBM Maximo IT

Composite Score

8.4 /10

CX Score

8.7 /10

42 Reviews Write a Review

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What is IBM Maximo IT?

Keep critical assets operating at maximum efficiency with Maximo and IoT

Company Details

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Awards & Recognition

IBM Maximo IT won the following awards in the IT Service Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

8 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

IBM Maximo IT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo IT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo IT?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Acts with Integrity
Caring
Saves Time

Feature Ratings

Average 85

Technician Administration

End User Support Solutions

Business Application Integration

Integration With IT Tools

Reporting

Multi Device Capability

Multi-Site Functionality

End User Self Serve

Integrated Knowledge Management

Systems Management Integration

Service Catalog

Vendor Capability Ratings

Average 83

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support

Also Featured in...

IT Service Management - Midmarket

Score 8.5

View IBM Maximo IT in this category (opens in a new tab)

IT Asset Management - Enterprise

Score 8.4

View IBM Maximo IT in this category (opens in a new tab)

Enterprise Asset Management

Score 8.2

View IBM Maximo IT in this category (opens in a new tab)

IBM Maximo IT Reviews

Xavier M.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

IBM Control Desk is one of the best programs

Likeliness to Recommend

10 /10

What differentiates IBM Maximo IT from other similar products?

IBM Control Desk is one of the best programs that stands out for a great infinity of solutions to manage each and every one of the integrated services with the aim of having the power to manage a wide range of IT processes, the help of this program It has to do with placing each of the services in a catalog, through a great self-service interface that facilitates its use and the functionality of each of its functions. The harmony that I have had with this program has been really successful, thanks to all the options and advanced analytical tools that this program puts into practice every time it is run.

What is your favorite aspect of this product?

One of the best things I like about this program is the number of reports I can view every day, which are very helpful in understanding the true state of my entire environment, with the help of tools that are deployed from the cloud, IBM Control Desk is a program that helps me manage all the active services of my company to have a better work infrastructure and response to each of the most demanding projects of my work, I don't know of another program with the ability to configure itself according to the needs of each profile and automate some processes of my system based on the policies and plans of my work.

What do you dislike most about this product?

This program is not designed for all types of public, I mean that to fully use this program it is necessary to have programming knowledge, otherwise it can be somewhat difficult to understand certain functions, on the other hand, you have to be somewhat patient with this program, as good results may take a while.

What recommendations would you give to someone considering this product?

IBM Control Desk is a program for those users who are looking for a tool to solve the management of integrated services that help support the administration of high-end functions with IT services with the best intention and improve the infrastructure of which profile, I like to recommend this program for the security and control of resources that it presents.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gokul R.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Sometimes it will be slow

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Asish A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates IBM Maximo IT from other similar products?

No setup fee

What is your favorite aspect of this product?

IBM Control Desk is extensive in gathering data, where it clearly identifies a problem before taking any rectification strategies.

What do you dislike most about this product?

Conservative in integrating with some other extensions or software.

What recommendations would you give to someone considering this product?

IBM Control Desk works in multiple situations or scenarios, due to its advancements status.

Pros

Continually Improving Product
Reliable
Efficient Service
Respectful

IBM Maximo IT

What is IBM Maximo IT?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

IBM Maximo IT Ratings

85 Likeliness to Recommend

1 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love IBM Maximo IT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

IT Service Management - Midmarket

IT Asset Management - Enterprise

Enterprise Asset Management

IBM Maximo IT Reviews

Xavier M.

IBM Control Desk is one of the best programs

Likeliness to Recommend

Pros

Gokul R.

Easy to use

Likeliness to Recommend

Pros

Asish A.

Fantastic product!

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Technician Administration

End User Support Solutions

Business Application Integration

Integration With IT Tools

Reporting

Multi Device Capability

Multi-Site Functionality

End User Self Serve

Integrated Knowledge Management

Systems Management Integration

Service Catalog

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support