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IBM

IBM Maximo IT

Composite Score

8.4 /10

CX Score

8.7 /10

42 Reviews Write a Review

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What is IBM Maximo IT?

Keep critical assets operating at maximum efficiency with Maximo and IoT

Company Details

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Awards & Recognition

IBM Maximo IT won the following awards in the IT Service Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

8 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

IBM Maximo IT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo IT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo IT?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Acts with Integrity
Caring
Saves Time

Feature Ratings

Average 85

Technician Administration

End User Support Solutions

Business Application Integration

Integration With IT Tools

Reporting

Multi Device Capability

Multi-Site Functionality

End User Self Serve

Integrated Knowledge Management

Systems Management Integration

Service Catalog

Vendor Capability Ratings

Average 83

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support

Also Featured in...

IT Service Management - Midmarket

Score 8.5

View IBM Maximo IT in this category (opens in a new tab)

IT Asset Management - Enterprise

Score 8.4

View IBM Maximo IT in this category (opens in a new tab)

Enterprise Asset Management

Score 8.2

View IBM Maximo IT in this category (opens in a new tab)

IBM Maximo IT Reviews

Robbie S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Up to the minute and flexible software.

Likeliness to Recommend

8 /10

What differentiates IBM Maximo IT from other similar products?

We use IBM control Desk for management and monitoring of our IT assets. we use it to asses their performance and solve any issues affecting them reducing their capacity to operate. It is collects data extensively from various databases and clearly identifies problems, finds the root cause before taking any amendments.

What is your favorite aspect of this product?

The very powerful monitoring capabilities of the software; IBM control desk ensures that we have a view of our assets at all times enabling us to see problems in real time and solve them before they cause much harm. It is also very flexible and can be used in multiple scenarios once it has been correctly configured.

What do you dislike most about this product?

It has restricted integration with other tools, this has been compensated for by the APIs to some extent but not fully. IBM is also lacking in terms of support and documentation greatly affecting those with limited knowledge in the software

What recommendations would you give to someone considering this product?

IBM control desk has helped create more transparency into our workflows beyond IT and operations. The real time view into all our enterprise deployed assets configuration and maintenance specifics help improve performance. The software is very flexible and can be used in different areas our our large company.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

stephanie b.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Great for managing data for a lot of clients.

Likeliness to Recommend

8 /10

What differentiates IBM Maximo IT from other similar products?

IBM control desk allows us to effectively support several customers through a single pane of glass. The ITSM avails us with easy access to self-support information minimizing to and fro calls to service desk agents. It has wonderful tools that send notifications about problems immediately and ask for our services. It conducts impact analysis automatically changes the course of action if it has proven to cause hindrances in workflow before. IBM Control Desk gives us improved visualization of our infrastructure and increased control over our assets automation to minimize costs and enhance the efficiency, and effectiveness of our processes.

What is your favorite aspect of this product?

I like how streamlined the deployment options are whether it is on premise or cloud SaaS. I have been able to install it as VM image this, has provided me a the ability to change the delivery model in a a very straightforward way as our department grows. i love the that OSLC integrations act as unifiers and permit us to link to data stored in other sources, eliminating need to store additional copies of data.

What do you dislike most about this product?

It has limitations when integrating with some software. They lack customer support and minimal documentation. This has been a huge problem for those who lack extensive knowledge about the software.

What recommendations would you give to someone considering this product?

It is a wonderful ITSM ad greatly improve the efficiency of the organization; with its many apps that allow for managing data centers for several clients. There is very limited documentation about the deployment and use of the software.

Pros

Helps Innovate
Reliable
Client Friendly Policies
Altruistic

Haresh K.

Role: Operations
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates IBM Maximo IT from other similar products?

Continuous Improvement Integrations with Tools

What is your favorite aspect of this product?

Linking and Trackability

What do you dislike most about this product?

Nothing for now... All seems to be good

What recommendations would you give to someone considering this product?

None for now.. All are good

Pros

Continually Improving Product
Reliable
Enables Productivity
Inspires Innovation

IBM Maximo IT

What is IBM Maximo IT?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

IBM Maximo IT Ratings

85 Likeliness to Recommend

1 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love IBM Maximo IT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

IT Service Management - Midmarket

IT Asset Management - Enterprise

Enterprise Asset Management

IBM Maximo IT Reviews

Robbie S.

Up to the minute and flexible software.

Likeliness to Recommend

Pros

stephanie b.

Great for managing data for a lot of clients.

Likeliness to Recommend

Pros

Haresh K.

Fantastic product!

Likeliness to Recommend

Pros

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Feature Ratings

Technician Administration

End User Support Solutions

Business Application Integration

Integration With IT Tools

Reporting

Multi Device Capability

Multi-Site Functionality

End User Self Serve

Integrated Knowledge Management

Systems Management Integration

Service Catalog

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support