What is IBM Maximo?

Keep critical assets operating at maximum efficiency with Maximo and IoT

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Awards & Recognition

IBM Maximo won the following awards in the IT Service Management - Enterprise category

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IBM Maximo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Caring
  • Saves Time

Feature Ratings

Average 84

End User Support Solutions

90

Technician Administration

89

Business Application Integration

88

Integration With IT Tools

87

Multi-Site Functionality

87

Reporting

85

Systems Management Integration

85

Multi Device Capability

84

Integrated Knowledge Management

82

Service Catalog

81

End User Self Serve

81

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Ease of IT Administration

87

Ease of Data Integration

87

Usability and Intuitiveness

86

Quality of Features

85

Business Value Created

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of Customization

83

Breadth of Features

79

Vendor Support

76

IBM Maximo Reviews

Usama T.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

The product that supports business to achieve targ

Likeliness to Recommend

10 /10

What differentiates IBM Maximo from other similar products?

It is easy to learn and adaptive for end user

What is your favorite aspect of this product?

Integration of data

What do you dislike most about this product?

Sometimes UI

What recommendations would you give to someone considering this product?

Go for it

Pros

  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Client Friendly Policies

Xavier M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

IBM Control Desk is one of the best programs

Likeliness to Recommend

10 /10

What differentiates IBM Maximo from other similar products?

IBM Control Desk is one of the best programs that stands out for a great infinity of solutions to manage each and every one of the integrated services with the aim of having the power to manage a wide range of IT processes, the help of this program It has to do with placing each of the services in a catalog, through a great self-service interface that facilitates its use and the functionality of each of its functions. The harmony that I have had with this program has been really successful, thanks to all the options and advanced analytical tools that this program puts into practice every time it is run.

What is your favorite aspect of this product?

One of the best things I like about this program is the number of reports I can view every day, which are very helpful in understanding the true state of my entire environment, with the help of tools that are deployed from the cloud, IBM Control Desk is a program that helps me manage all the active services of my company to have a better work infrastructure and response to each of the most demanding projects of my work, I don't know of another program with the ability to configure itself according to the needs of each profile and automate some processes of my system based on the policies and plans of my work.

What do you dislike most about this product?

This program is not designed for all types of public, I mean that to fully use this program it is necessary to have programming knowledge, otherwise it can be somewhat difficult to understand certain functions, on the other hand, you have to be somewhat patient with this program, as good results may take a while.

What recommendations would you give to someone considering this product?

IBM Control Desk is a program for those users who are looking for a tool to solve the management of integrated services that help support the administration of high-end functions with IT services with the best intention and improve the infrastructure of which profile, I like to recommend this program for the security and control of resources that it presents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yash K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Powerful Asset Management with Room for Innovation

Likeliness to Recommend

9 /10

What differentiates IBM Maximo from other similar products?

IBM Maximo stands out from other enterprise asset management (EAM) solutions due to its AI-powered predictive maintenance, IoT integration, and industry-specific adaptability. Maximo leverages AI-driven analytics and real-time IoT data to predict asset failures and optimize maintenance schedules. Offers built-in compliance tracking tailored to industries like manufacturing, utilities, and transportation. Seamlessly connects with ERP systems (SAP, Oracle), IoT platforms, and AI-powered assistants.

What is your favorite aspect of this product?

My favorite aspect of IBM Maximo is its AI-powered predictive maintenance and IoT integration. The ability to leverage real-time data and machine learning to predict asset failures and optimize maintenance schedules sets it apart. This not only improves operational efficiency but also reduces downtime and maintenance costs, making asset management smarter and more proactive.

What do you dislike most about this product?

One of the biggest drawbacks of IBM Maximo is its complexity and steep learning curve. While it’s a powerful and feature-rich EAM solution, new users often find it difficult to navigate and configure without extensive training. While Maximo is highly flexible, configuring workflows and integrations often requires significant effort and expertise. The UI, though functional, could be more modern and intuitive to improve user experience.

What recommendations would you give to someone considering this product?

Maximo is a powerful EAM solution, but ensure it aligns with your industry-specific requirements and asset management goals. Choose between on-premise, cloud, or hybrid based on your IT infrastructure and scalability needs. Maximo is highly customizable, so allocate time and resources for configuration to match your workflows. Ensure your team is well-trained on Maximo’s features to maximize efficiency and ROI. IBM and its partners offer various support options, so evaluate the level of support you might need post-implementation.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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