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Icertis

Icertis Contract Intelligence Platform

Composite Score

7.4 /10

CX Score

7.5 /10

42 Reviews Write a Review

What is Icertis Contract Intelligence Platform?

The Icertis Contract Management (ICM) platform is the leading contract management solution in the cloud. ICM’s easy-to-use, intelligent, enterprise-wide contract management software transforms the foundation of commerce by turning contracts into valuable corporate assets. The Icertis platform has powerful features that address all types of contracts, throughout the entire contract lifecycle, across the enterprise.

Company Details

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Awards & Recognition

Icertis Contract Intelligence Platform won the following awards in the Contract Lifecycle Management category

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1 Top Rated Capabilities

0 Top Rated Features

2023

4 Top Rated Capabilities

0 Top Rated Features

2022

Icertis Contract Intelligence Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Icertis Contract Intelligence Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

1
Since last award

93 Plan to Renew

74 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Icertis Contract Intelligence Platform?

8% Negative

6% Neutral

86% Positive

Pros

Trustworthy
Friendly Negotiation
Fair
Helps Innovate

Feature Ratings

Average 78

E-Signature

Contract Approval

Workflow

Contract Authoring

Clause Management

Integration

Reporting Analytics

Searchable Repository

Redlining

OCR Support

Obligation Management

Vendor Capability Ratings

Average 77

Ease of Implementation

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Also Featured in...

Contract Discovery and Analytics

Score 7.0

View Icertis Contract Intelligence Platform in this category (opens in a new tab)

Icertis Contract Intelligence Platform Reviews

Amber C.

Role: Operations
Industry: Construction
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jun 2020

Slightly pricey but the features are easy to use

Likeliness to Recommend

6 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

There are so many more features and capabilities with ICM versus a spreadsheet/table format. It is much easier to connect with vendor info in the program.

What is your favorite aspect of this product?

Search capabilities

What do you dislike most about this product?

The cost is high

What recommendations would you give to someone considering this product?

If you have the budget, go for it.

Pros

Enables Productivity
Trustworthy
Security Protects
Continually Improving Product

Cons

Vendor Friendly Policies
Leverages Incumbent Status

Melissa L.

Role: Operations
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

excellent product, highly recommend

Likeliness to Recommend

9 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

it is more user friendly and fairly easy to implement and get moving on day 1

What is your favorite aspect of this product?

it is most user friendly and solves a problem for our company

What do you dislike most about this product?

nothing, except the cost was a little high

What recommendations would you give to someone considering this product?

Evaluate all options before making a decision, this product offers many different options/features

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Great product with software integration

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

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Icertis Contract Intelligence Platform

What is Icertis Contract Intelligence Platform?

Company Details

Need Assistance?

Awards & Recognition

Icertis Contract Intelligence Platform Ratings

78 Likeliness to Recommend

1 Since last award

93 Plan to Renew

74 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Icertis Contract Intelligence Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Redlining Ability to redline agreements, with version control, and across various document formats.

OCR Support Automated import of 3rd party and legacy agreements

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Contract Discovery and Analytics

Icertis Contract Intelligence Platform Reviews

Amber C.

Slightly pricey but the features are easy to use

Likeliness to Recommend

Pros

Cons

Melissa L.

excellent product, highly recommend

Likeliness to Recommend

Pros

Great product with software integration

Likeliness to Recommend

Pros

Most Popular Icertis Contract Intelligence Platform Comparisons

Conga CLM

Oracle Fusion Cloud Procurement

DocuSign CLM

PandaDoc Contracts

SAP Business Network

Agiloft CLM Suite

1
Since last award

2
Since last award

Feature Ratings

E-Signature

Contract Approval

Workflow

Contract Authoring

Clause Management

Integration

Reporting Analytics

Searchable Repository

Redlining

OCR Support

Obligation Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration