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iCIMS Talent Cloud Logo
iCIMS

iCIMS Talent Cloud

Composite Score
6.5 /10
CX Score
5.9 /10
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iCIMS Talent Cloud
6.5 /10

What is iCIMS Talent Cloud?

iCIMS is the talent cloud company that empowers organizations to attract, engage, hire, and advance the right talent that builds a diverse, winning workforce. iCIMS accelerates transformation for a community of approximately 4,000 customers, including 40 percent of the Fortune 100. The iCIMS Talent Cloud delivers enterprise hiring solutions across every stage of the talent journey.

Company Details

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Awards & Recognition

iCIMS Talent Cloud won the following awards in the Applicant Tracking Systems - Enterprise category

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iCIMS Talent Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on iCIMS Talent Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

4
Since last award

91 Plan to Renew

9
Since last award

67 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+54 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love iCIMS Talent Cloud?

12% Negative
5% Neutral
83% Positive

Pros

  • Security Protects
  • Performance Enhancing
  • Enables Productivity
  • Reliable

Cons

  • Wastes Time
  • Under Delivered
  • Charges for Enhancements

Feature Ratings

Average 81

Candidate Experience Surveys

92

User Permissions

87

Customized Job Postings

86

Candidate Application Process

84

Employee Referrals

81

Onboarding and Training

80

Analytics and Reporting

78

Integration APIs

78

AI Capabilities

75

Mobile

67

Vendor Capability Ratings

Average 74

Breadth of Features

79

Ease of Implementation

78

Quality of Features

78

Ease of Data Integration

77

Availability and Quality of Training

75

Vendor Support

74

Ease of Customization

73

Ease of IT Administration

72

Business Value Created

71

Usability and Intuitiveness

70

Product Strategy and Rate of Improvement

69

iCIMS Talent Cloud Reviews

Geoff P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Good program for staff recruitment.

Likeliness to Recommend

8 /10

What differentiates iCIMS Talent Cloud from other similar products?

The ability to save and retrieve information on active and passive candidates is what sets it apart from other systems.

What is your favorite aspect of this product?

From my perspective, the user interface is relatively user-friendly and straightforward to navigate. There is no doubt that the applicant tracking systems are up to par with the industry standard; nevertheless, there is no doubt that they might benefit from certain enhancements.

What do you dislike most about this product?

For many years, the help desk has been a source of frustration. There are instances when they are quite attentive, but other times, it takes them many days to respond to my inquiries, which frequently results in a pre-written piece that has nothing to do with my inquiry. The process of simply jumping on a call to talk about a problem is not easy.

What recommendations would you give to someone considering this product?

If you are looking for an applicant tracking system, I strongly suggest it. It is essential to examine your organization's distinctiveness while considering any software. Make sure the system can meet or surpass your expectations, and write them down. Implement iCIMS slowly, keeping your process in mind, when you've decided it's the best option. Set up the finer points. Prepare for the following six months and a year by considering your needs. You will benefit greatly in the long run from investing the time now.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Gary L.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Best in Class!

Likeliness to Recommend

10 /10

What differentiates iCIMS Talent Cloud from other similar products?

iCIMS knows it's core competency and does it well. Customer service has been excellent for as long as we have partnered with them (over 10 years). iCIMS keeps up with current technology and doesn't rush things out just to be trendy. They make sure it works and is a solution that will bring benefit to your organization.

What is your favorite aspect of this product?

The ability to navigate the platform and to get the information you need out of it.

What do you dislike most about this product?

Some of the process steps can be a bit confusing to new users or users that don't spend a lot of time with the application.

What recommendations would you give to someone considering this product?

Take the time to learn it and utilize all of the training features offered.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Melissa T.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Reporting is great, getting help is challenging.

Likeliness to Recommend

7 /10

What differentiates iCIMS Talent Cloud from other similar products?

iCIMS real time reporting capabilities in have been what stands out to me in our use of the system.

What is your favorite aspect of this product?

Dashboard of reports and report output

What do you dislike most about this product?

Troubleshooting through tickets/email is very challenging. Help desk set up feels like they’re under staffed so it’s out back on the customer to funnel in requests. So challenging to just get on the phone to have IT answer your questions.

What recommendations would you give to someone considering this product?

Ensure that the platform could tailor to your business model.

Pros

  • Security Protects
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Effective Service
  • Less Efficient Service
  • Less Caring

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