Infor (US), LLC

Infor RMS

Composite Score

7.2 /10

CX Score

7.1 /10

15 Reviews Write a Review

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What is Infor RMS?

Easily manage revenue and yield with automated forecasts and recommendations across properties

Company Details

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Awards & Recognition

Infor RMS won the following awards in the Hotel Revenue Management System category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

Infor RMS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor RMS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor RMS?

0% Negative

5% Neutral

95% Positive

Pros

Efficient Service
Effective Service
Saves Time
Fair

Feature Ratings

Average 84

Channel Management

Demand Forecasting

Reporting

Big-Data/Custom Data Sources

Multi-Language Support

Customer Segmentation

Multi Currency

Recommended Rates

Multi-Property Support

Group Management

Data Visualization

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Availability and Quality of Training

Infor RMS Reviews

Tarwinder B.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

One of the best product for Upper upscale brands !

Likeliness to Recommend

8 /10

What differentiates Infor RMS from other similar products?

Integration with opera is very stable & strong. Easy to train and use. Very good for budget and mid segment hotels. Data can be easily extracted into excel.

What is your favorite aspect of this product?

Demand forecasting

What do you dislike most about this product?

-Do not allow work flows to be created for various RM levels that help standardise usage. This feature should be available for organisation who want to create basic workflows and monitor usage. - Not many reports be pushed to emails automatically. - Mobile app needs more functionality and ease of use. - Alerts, Reminders and Corporate / GM level monitor should be available. - A low cost variant should be available for budget segment hotels.

What recommendations would you give to someone considering this product?

Would definitely recommend this product if the hotel is mid sized and does not have very complex operations. The basic modules are excellent to start with.

Pros

Efficient Service
Effective Service
Caring
Respectful

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Friendly Negotiation

Role: Student Academic
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Excellent product for hotel Revenue Managers

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Cons

Under Delivered

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Easy to use, easy to get support, easy to learn.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Infor RMS

What is Infor RMS?

Company Details

Book a Free Demo Today!

Awards & Recognition

Infor RMS Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Infor RMS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Channel Management Allows for differential costs and control of the availability by channel by optimizing the total net profit contribution.

Demand Forecasting Sophisticated algorithms predict expected occupancy and adjust pricing accordingly

Reporting Easy-to-read dashboards and both pre-built and customizable reports exist.

Big-Data/Custom Data Sources Revenue manager can incorporate external third-party data & modify weightings and apply overrides to establish demand & rate models.

Multi-Language Support The system can support multiple languages

Customer Segmentation The system can separate customers into tiered groupings and suggest rates accordingly.

Multi Currency The system can calculate for any currency

Recommended Rates The system pushes rates to frontline employees based on established parameters

Multi-Property Support Allows for optimization across multiple locations

Group Management Group bookings are addressed as unique from standard reservations.

Data Visualization Ability to visually display the data in a digestible and understandable format so that problems are clearly visible and other departments can review.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Infor RMS Reviews

Tarwinder B.

One of the best product for Upper upscale brands !

Likeliness to Recommend

Pros

Cons

Excellent product for hotel Revenue Managers

Likeliness to Recommend

Pros

Cons

Easy to use, easy to get support, easy to learn.

Likeliness to Recommend

Pros

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Feature Ratings

Channel Management

Demand Forecasting

Reporting

Big-Data/Custom Data Sources

Multi-Language Support

Customer Segmentation

Multi Currency

Recommended Rates

Multi-Property Support

Group Management

Data Visualization

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Availability and Quality of Training