InMoment

InMoment Experience Intelligence

Composite Score

8.1 /10

CX Score

8.4 /10

6 Reviews Write a Review

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What is InMoment Experience Intelligence?

The InMoment Experience Hub empowers your organization to act quickly and wisely to improve your customers’ experiences—and your bottom line. Their integrated CX approach collects and connects diverse data sources, from surveys and social reviews to conversational chat logs and call transcripts. As a pacesetter in AI and predictive analytics, we empower businesses to activate and understand every byte of structured and unstructured data for richer insights, breaking down data and team silos for smarter actions.

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InMoment Experience Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love InMoment Experience Intelligence?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 89

Account and Contact Management

Marketing Management

Collaboration

Lead Management

Sales Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Analytics and Reporting

Activity and Workflow Management

Customer Service Management

Vendor Capability Ratings

Average 87

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Also Featured in...

Voice of the Customer

Score 7.3

View InMoment Experience Intelligence in this category (opens in a new tab)

InMoment Experience Intelligence Reviews

Casey T.

Role: Human Resources
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Fantastic Product Overall!

Likeliness to Recommend

10 /10

What differentiates InMoment Experience Intelligence from other similar products?

The amazing Support team

What is your favorite aspect of this product?

It is very easy to use

What do you dislike most about this product?

Nothing truly

What recommendations would you give to someone considering this product?

It's a great value to your company!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

InMoment Experience Intelligence

What is InMoment Experience Intelligence?

Company Details

Book a Free Demo Today!

InMoment Experience Intelligence Ratings

92 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love InMoment Experience Intelligence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Voice of the Customer

InMoment Experience Intelligence Reviews

Casey T.

Fantastic Product Overall!

Likeliness to Recommend

Pros

Feature Ratings

Account and Contact Management

Marketing Management

Collaboration

Lead Management

Sales Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Analytics and Reporting

Activity and Workflow Management

Customer Service Management

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features