IntelePeer Logo
IntelePeer Logo
IntelePeer

IntelePeer

Composite Score
6.8 /10
CX Score
6.9 /10
Category
IntelePeer
6.8 /10

What is IntelePeer?

Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.

Company Details


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IntelePeer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IntelePeer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IntelePeer?

9% Negative
9% Neutral
82% Positive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Under Delivered

Feature Ratings

Average 76

Communication APIs

80

Integration APIs

78

Code Libraries

75

Online Cloud Platform

73

Cloud Integration

73

Vendor Capability Ratings

Average 76

Vendor Support

82

Usability and Intuitiveness

79

Ease of Data Integration

77

Quality of Features

77

Ease of Implementation

77

Product Strategy and Rate of Improvement

77

Business Value Created

75

Ease of IT Administration

75

Availability and Quality of Training

72

Breadth of Features

70

Ease of Customization

69

IntelePeer Reviews

Kelvin L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

A solid value.

Likeliness to Recommend

8 /10

What differentiates IntelePeer from other similar products?

IntelePeer was recommended by the company managing our project. I don't have firsthand knowledge of similar products. I have been satisfied with IntelePeer's product.

What is your favorite aspect of this product?

Ease of use and reporting capabilities.

What do you dislike most about this product?

We've had issues with calls being labeled as spam.

What recommendations would you give to someone considering this product?

IntelePeer provides good value in a communication platform. Pay attention to reputation management, however.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Easy to use, easy to deploy, great staff

Likeliness to Recommend

8 /10

Pros

  • Inspires Innovation
  • Caring
  • Helps Innovate
  • Continually Improving Product

Shaun D.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Tremendous products with unlimited value add props

Likeliness to Recommend

10 /10

What differentiates IntelePeer from other similar products?

Atmosphere CPaaS is differentiated through it's innovation and client services team.

What is your favorite aspect of this product?

My favorite aspect is the open-sourced nature of the system.

What do you dislike most about this product?

I have yet to find anything I dislike.

What recommendations would you give to someone considering this product?

The best approach is to ideally design what will create the most value to your organization and then walk through this design with the Client Services team. They will best be able to map out the iterations needed to have this design become a reality.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing