IntelePeer Logo
IntelePeer Logo
IntelePeer

IntelePeer

Composite Score
6.8 /10
CX Score
6.9 /10
Category
IntelePeer
6.8 /10

What is IntelePeer?

Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

IntelePeer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IntelePeer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IntelePeer?

9% Negative
9% Neutral
82% Positive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Under Delivered

Feature Ratings

Average 76

Communication APIs

80

Integration APIs

78

Code Libraries

75

Online Cloud Platform

73

Cloud Integration

73

Vendor Capability Ratings

Average 76

Vendor Support

82

Usability and Intuitiveness

79

Ease of Data Integration

77

Quality of Features

77

Ease of Implementation

77

Product Strategy and Rate of Improvement

77

Business Value Created

75

Ease of IT Administration

75

Availability and Quality of Training

72

Breadth of Features

70

Ease of Customization

69

IntelePeer Reviews

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Price to performance is solid

Likeliness to Recommend

7 /10

Pros

  • Transparent
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jerry C.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

GREAT but missing some simple yet useful features

Likeliness to Recommend

9 /10

What differentiates IntelePeer from other similar products?

The web interface is very easy to use to configure the system. Very responsive and logical.

What is your favorite aspect of this product?

Development interface and API ease of use

What do you dislike most about this product?

Documentation is weak

What recommendations would you give to someone considering this product?

Good product, but be prepared to work with tech support to figure out certain features. Docs are inadequate

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy