
What is IntelePeer?
Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IntelePeer?
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communication APIs
Integration APIs
Code Libraries
Online Cloud Platform
Cloud Integration
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Ease of Customization
IntelePeer Reviews
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Initial Implementation
Submitted Nov 2021
Price to performance is solid
Likeliness to Recommend
Pros
- Transparent
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Jerry C.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2021
GREAT but missing some simple yet useful features
Likeliness to Recommend
What differentiates IntelePeer from other similar products?
The web interface is very easy to use to configure the system. Very responsive and logical.
What is your favorite aspect of this product?
Development interface and API ease of use
What do you dislike most about this product?
Documentation is weak
What recommendations would you give to someone considering this product?
Good product, but be prepared to work with tech support to figure out certain features. Docs are inadequate
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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