Interact Logo
Interact Logo
Interact

Interact

Composite Score
7.9 /10
CX Score
8.3 /10
Category
Interact
7.9 /10

What is Interact?

Intranet software that connects your organization. Transform how your business communicates. Build a more informed and productive workplace. Engage your employees.

Company Details


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Awards & Recognition

Interact won the following awards in the Digital Workplace category

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Interact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Interact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Interact?

0% Negative
8% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 87

Task Management

95

Instant Messaging

94

Department Zones

90

Broadcast to TVs

90

Customizable Branding

89

Integrations

89

Networked Enterprise

89

Listings

89

Employee Engagement

88

Virtual Floor Plans

88

Home Page

88

Vendor Capability Ratings

Average 86

Ease of IT Administration

89

Availability and Quality of Training

88

Breadth of Features

87

Quality of Features

87

Vendor Support

87

Business Value Created

87

Usability and Intuitiveness

86

Ease of Customization

86

Ease of Implementation

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Interact Reviews

Samuel W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

A necessary tool for remote jobs

Likeliness to Recommend

8 /10

What differentiates Interact from other similar products?

Something in which this tool has seemed remarkable to me is its ability to integrate the platforms used in the organization in such a way that they do not require external systems for their use, it is also quite simple to implement for business since it does not have great complexities, even its page is quite explanatory and efficient, it has totally free manuals to know what to do in each place and implement it in the best possible way in the organization

What is your favorite aspect of this product?

It can be integrated with systems already implemented organizationally, such as the case of Zendesk or Workday, well-known tools that are usually helpful for professional functions in the organization. Another quite remarkable feature is that of integrations with systems, such as the case of Microsoft packages, which are also implemented in some cases online, providing security in each step taken with the help of this tool

What do you dislike most about this product?

There are no negative features of this tool, it is quite functional and flexible in many sectors, monthly costs are not usually high so I have no problems with the tool

What recommendations would you give to someone considering this product?

I consider that it is a tool for professional use and specifically for those who work remotely, it is an alternative to bring together the best capabilities of financial systems to communication management in the cloud

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrew F.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Cloud-based deployment.

Likeliness to Recommend

9 /10

What differentiates Interact from other similar products?

Interact is a comprehensive software solution for analyzing quantitative and qualitative data, evaluating video, audio, physiology, and observations in real time. Its benefits include making all of a customer's information available for viewing, limiting all a customer's transactions, and determining what a customer says when searching for a transaction.

What is your favorite aspect of this product?

I like Interact is easy to use, intuitive and comes with comprehensive customization options, it allows the creation of a general intranet that provides information about the organization's employee database from various locations, it is effective with its update options.

What do you dislike most about this product?

The Interact image library is a bit difficult to navigate and using the forms requires some level of knowledge or experience.

What recommendations would you give to someone considering this product?

I Recommend Interact provides an excellent, visually appealing, detailed, and easy-to-use intranet solution that promotes the transformation of your organization's internal communications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rodrigo C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

To connect and communicate

Likeliness to Recommend

9 /10

What differentiates Interact from other similar products?

Interact is peculiar with easy-to-use CMS that facilitates the publication and measurement of multichannel content to reach all employees, AI recommendation engine option helps content to find employees, also with survey system helps the organization to measure the feedback.

What is your favorite aspect of this product?

Like Interact offers social capabilities, broadcasts, notifications and updates, profile badges, quizzes, rewards and recognition, it is great for finding relevant employee information quickly in the centralized people directory by using filters such as location, role, experience or Department.

What do you dislike most about this product?

Interact in terms of its functionality for beginners is somewhat complicated to administer and requires a lot of expertise.

What recommendations would you give to someone considering this product?

I recommend Interact for social media quizzes, shopping guides, lead qualification, progressive profiling, and any app where you can ask a series of questions to better understand customers and contacts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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