.png)
What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Intercom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Knowledgebase
Personalized Service
Learning and Adaptability
Multi-channel
Scheduled Availability
Wayfinding
Workflow Processing
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews

Cynthia M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Effective System for Workflow Processing.
Likeliness to Recommend
What differentiates Intercom from other similar products?
The ability of easy on generation of leads.
What is your favorite aspect of this product?
Intercom has the most and supportive integration functions.
What do you dislike most about this product?
No for the tool that i can remember from Intercom.
What recommendations would you give to someone considering this product?
Intercom to me its a perfect tool for the data migration and easy to generate leads and all the options are very accessible.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Meagan G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Fantastic Solution on Workflow Processing.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has the best responsive integration functions.
What is your favorite aspect of this product?
The software inputs functions like Voice and Text inputs commands.
What do you dislike most about this product?
Nothing was detected as a problem using this easy software.
What recommendations would you give to someone considering this product?
Quite simple and reliable to the sales people and also on marketing industries for the easy leads generation an also Intercom has the best ability on Applications programming.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Ellen S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2021
Reporting and Templates Management Tool.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom simplicity of implementation and configuration.
What is your favorite aspect of this product?
Reaching the required previous conversations using the tool is very fast.
What do you dislike most about this product?
I dislike nothing on Intercom features performances.
What recommendations would you give to someone considering this product?
Great simple tool on reporting, finding specific previous conversations and easy tool to even the new users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
