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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Knowledgebase
Personalized Service
Learning and Adaptability
Multi-channel
Scheduled Availability
Wayfinding
Workflow Processing
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews

Annette M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2021
Easy Messaging Software.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has clean easy interface for the user to understand very fast.
What is your favorite aspect of this product?
All Intercom features can be easily customized and very responsive options.
What do you dislike most about this product?
None for me to underline as a problem from the tool.
What recommendations would you give to someone considering this product?
Intercom its a easy and reliable to the sales and marketing people for quick and effective messaging with their various customers from different places.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Veronica P.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Excellent Sale Marketing Communication Tool.
Likeliness to Recommend
What differentiates Intercom from other similar products?
The tool ensure there is profitable communication between customers and the business.
What is your favorite aspect of this product?
Easy to set and the production of helpful leads.
What do you dislike most about this product?
None for the product that i can say.
What recommendations would you give to someone considering this product?
Intercom its an easy solution with effective communication within the business and the interface its simple to get started.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Katelyn S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
The software is simple to get started.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom features are easy and easy to manipulate.
What is your favorite aspect of this product?
For the beginners to get used to Intercom functionalities is quite simple.
What do you dislike most about this product?
Great solution with no configuration issues.
What recommendations would you give to someone considering this product?
Functional tool and the tool options allows the adjustment of their functionalities and their training is very reliable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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