What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Knowledgebase
Multi-channel
Personalized Service
Wayfinding
Scheduled Availability
Learning and Adaptability
Translation
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Business Value Created
Ease of Data Integration
Quality of Features
Vendor Support
Also Featured in...
Intercom Reviews
Wesley A.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
A fantastic tool for any SaaS / online business!
Likeliness to Recommend
What differentiates Intercom from other similar products?
It works very simply compared to others.
What is your favorite aspect of this product?
Being able to get up and running very quickly.
What do you dislike most about this product?
Pricing is a bit complicated and over the top for some of the features and makes it hard for smaller businesses to justify purchasing.
What recommendations would you give to someone considering this product?
Definitely look at using the full capabilities of the platform - don't just use the chat feature and leave it, as you can do so much more with the customisations and integrations that can help automate your work.
Pros
- Reliable
- Saves Time
- Performance Enhancing
- Enables Productivity
Cons
- Less Efficient Service
Please tell us why you think this review should be flagged.
Dancan K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2021
Intercom Review
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is different is that it is highly scalable. It is seamless to use and very affordable as well.
What is your favorite aspect of this product?
What I like most about Intercom is that it makes customer interaction with the customer care reps easy. Even when there are no respondents, the tool can auto respond to common issues raised by clients.
What do you dislike most about this product?
I have no hard feelings for this Intercom. It works perfectly well.
What recommendations would you give to someone considering this product?
I highly recommend Intercom because it has been very effective to our business as a virtual assistant.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Cynthia M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Effective System for Workflow Processing.
Likeliness to Recommend
What differentiates Intercom from other similar products?
The ability of easy on generation of leads.
What is your favorite aspect of this product?
Intercom has the most and supportive integration functions.
What do you dislike most about this product?
No for the tool that i can remember from Intercom.
What recommendations would you give to someone considering this product?
Intercom to me its a perfect tool for the data migration and easy to generate leads and all the options are very accessible.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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