Intercom Logo Award Winner Product Badge
Intercom Logo Award Winner Product Badge
Intercom

Intercom

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Intercom
9.1 /10

What is Intercom?

The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

Company Details


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Awards & Recognition

Intercom won the following awards in the Chatbots category

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Intercom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intercom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intercom?

1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Enables Productivity

Feature Ratings

Average 86

Integration With CRM

88

Voice or Text Input

87

Leads Generation

86

Application Programming Interface

86

Knowledgebase

85

Personalized Service

85

Learning and Adaptability

85

Multi-channel

85

Scheduled Availability

85

Wayfinding

85

Workflow Processing

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Breadth of Features

85

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Business Value Created

85

Ease of Customization

84

Quality of Features

83

Ease of Data Integration

83

Vendor Support

80

Intercom Reviews

Annette M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy Messaging Software.

Likeliness to Recommend

9 /10

What differentiates Intercom from other similar products?

Intercom has clean easy interface for the user to understand very fast.

What is your favorite aspect of this product?

All Intercom features can be easily customized and very responsive options.

What do you dislike most about this product?

None for me to underline as a problem from the tool.

What recommendations would you give to someone considering this product?

Intercom its a easy and reliable to the sales and marketing people for quick and effective messaging with their various customers from different places.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Veronica P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Excellent Sale Marketing Communication Tool.

Likeliness to Recommend

9 /10

What differentiates Intercom from other similar products?

The tool ensure there is profitable communication between customers and the business.

What is your favorite aspect of this product?

Easy to set and the production of helpful leads.

What do you dislike most about this product?

None for the product that i can say.

What recommendations would you give to someone considering this product?

Intercom its an easy solution with effective communication within the business and the interface its simple to get started.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katelyn S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

The software is simple to get started.

Likeliness to Recommend

9 /10

What differentiates Intercom from other similar products?

Intercom features are easy and easy to manipulate.

What is your favorite aspect of this product?

For the beginners to get used to Intercom functionalities is quite simple.

What do you dislike most about this product?

Great solution with no configuration issues.

What recommendations would you give to someone considering this product?

Functional tool and the tool options allows the adjustment of their functionalities and their training is very reliable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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