Intercom Logo Award Winner Product Badge
Intercom Logo Award Winner Product Badge
Intercom

Intercom

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Intercom
9.1 /10

What is Intercom?

The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

Company Details


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Awards & Recognition

Intercom won the following awards in the Chatbots category

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Intercom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intercom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intercom?

1% Negative
1% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 86

Integration With CRM

87

Voice or Text Input

86

Leads Generation

86

Application Programming Interface

86

Knowledgebase

85

Multi-channel

85

Personalized Service

85

Wayfinding

85

Scheduled Availability

85

Learning and Adaptability

84

Translation

84

Vendor Capability Ratings

Average 84

Availability and Quality of Training

85

Ease of Implementation

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

85

Ease of IT Administration

85

Breadth of Features

84

Ease of Customization

84

Business Value Created

84

Ease of Data Integration

83

Quality of Features

83

Vendor Support

81

Intercom Reviews

Meagan G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Fantastic Solution on Workflow Processing.

Likeliness to Recommend

9 /10

What differentiates Intercom from other similar products?

Intercom has the best responsive integration functions.

What is your favorite aspect of this product?

The software inputs functions like Voice and Text inputs commands.

What do you dislike most about this product?

Nothing was detected as a problem using this easy software.

What recommendations would you give to someone considering this product?

Quite simple and reliable to the sales people and also on marketing industries for the easy leads generation an also Intercom has the best ability on Applications programming.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ellen S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Reporting and Templates Management Tool.

Likeliness to Recommend

9 /10

What differentiates Intercom from other similar products?

Intercom simplicity of implementation and configuration.

What is your favorite aspect of this product?

Reaching the required previous conversations using the tool is very fast.

What do you dislike most about this product?

I dislike nothing on Intercom features performances.

What recommendations would you give to someone considering this product?

Great simple tool on reporting, finding specific previous conversations and easy tool to even the new users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Annette M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy Messaging Software.

Likeliness to Recommend

9 /10

What differentiates Intercom from other similar products?

Intercom has clean easy interface for the user to understand very fast.

What is your favorite aspect of this product?

All Intercom features can be easily customized and very responsive options.

What do you dislike most about this product?

None for me to underline as a problem from the tool.

What recommendations would you give to someone considering this product?

Intercom its a easy and reliable to the sales and marketing people for quick and effective messaging with their various customers from different places.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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