What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Knowledgebase
Multi-channel
Personalized Service
Wayfinding
Scheduled Availability
Learning and Adaptability
Translation
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Business Value Created
Ease of Data Integration
Quality of Features
Vendor Support
Also Featured in...
Intercom Reviews
Niharika M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
easy to use for businesses and reliable
Likeliness to Recommend
What differentiates Intercom from other similar products?
Easy-to-resolve business strategy and the AI-integrated chatbot system
What is your favorite aspect of this product?
the integrated chatbot system that will resolve user queries.
What do you dislike most about this product?
there is nothing to dislike; everything is fantastic
What recommendations would you give to someone considering this product?
i'll suggest to all my colleagues that they try it once.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Joy K.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Professional live chat software
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has AI called FIN, and is easy to integrate and use, support both internal and external sources where it gets responses to customer questions, also the tool have a good user interface compared to other tools
What is your favorite aspect of this product?
I like the user interface and the analytic feature as it helps us to measure chat analytics per agent and also the options automate email marketing
What do you dislike most about this product?
This is a high budget tool for bigger businesses since the pricing of the software does not favor smaller businesses
What recommendations would you give to someone considering this product?
It is a good tool to use for bot customer support and email marketing
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
ramiro b.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
to know the client's thought there is intercom
Likeliness to Recommend
What differentiates Intercom from other similar products?
in its speed to deliver data, after the implementation the sales assistants talk with the clients, after the day we have scheduled to send us all the necessary information to make good decisions about changes and with the team we quickly get to work on it .
What is your favorite aspect of this product?
My only and great favorite aspect is that it is very fast and easy to install, we were able to do ab testing in several ways with it, it is very malleable and it adapted to what we needed to do, which was to improve the customer experience in a certain product that was not I went to the market. He also gave the alert to customer service quickly so that they could attend to the interested customer.
What do you dislike most about this product?
I mainly dislike that it is very rigid in its hiring, you must reconfirm payments and sign extensive documents. There are people who have told me that only we were subjected to an intensely excessive bureaucracy in terms of hiring, but I'm not entirely sure.
What recommendations would you give to someone considering this product?
There are chat bots and successful client programs of all kinds, this is mostly used for medium-sized companies due to its cost, you should investigate what you need and if you are starting intercom because of its high value it is not for you, there are bigger and better products on the market for starters.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
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