IronScales Ltd

IRONSCALES

Composite Score

8.5 /10

CX Score

8.8 /10

32 Reviews Write a Review

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What is IRONSCALES?

IRONSCALES is the leader in AI-powered email security protecting over 15,000 global organizations from advanced phishing threats. As the pioneer of adaptive AI, we detect and remediate attacks like business email compromise (BEC), account takeovers (ATO), and zero-days that other solutions miss. By combining the power of AI and continuous human insights, we safeguard inboxes, unburden IT teams, and turn employees into a vital part of cyber defense across enterprises and managed service providers. IRONSCALES is headquartered in Atlanta, Georgia. To learn more, visit www.ironscales.com or follow us on X @IRONSCALES.

Company Details

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Awards & Recognition

IRONSCALES won the following awards in the Cloud Email Security category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

4 Top Rated Features

2023

IRONSCALES Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IRONSCALES.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IRONSCALES?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 89

O365 integration

Anti-Spoofing Protection

Phishing Protection

User Flagging of Suspicious Emails

Administrator Email Processing

Administrator Dashboard and Reporting

Malware Blocking

Bulk Remediation

Email Account Protection

End-User Warnings in Email Client Software

Data Loss Prevention

Vendor Capability Ratings

Average 86

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Customization

IRONSCALES Videos

IRONSCALES Reviews

Role: Information Technology
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Easy to use and a time saver

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Unique Features
Saves Time
Client Friendly Policies

Ram A.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

A great tool to protect Gmail

Likeliness to Recommend

9 /10

What differentiates IRONSCALES from other similar products?

IronScales combines both active protection and awareness training in one tool.

What is your favorite aspect of this product?

User score and Mobile app

What do you dislike most about this product?

The variety of email templates can be improved

What recommendations would you give to someone considering this product?

Train the users to use the IronScales phishing report button

Pros

Reliable
Enables Productivity
Trustworthy
Caring

Dustin B.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy to use, implement, and administer, fantastic!

Likeliness to Recommend

10 /10

What differentiates IRONSCALES from other similar products?

Cost, customer service, ease of integration, administration, training & quarterly collaboration w/ account representative. There are a lot of positives on this product. Much better than anything Barracuda has. Have used this product for 4.5 years. Barracuda allows a lot of spam in vs Ironscales.

What is your favorite aspect of this product?

Number one aspect of Ironscales is that if 250 employees receive a suspicious/malicious email, once reported it removes it from all mailboxes, which will save a ton of support calls, etc.. and this feature increases security to allow no one to click a link if one exists. The other feature that saves some administrative headache is the auto-percentage adjustments for Spam & Phishing categories (i.e. 70% spam enabled means that any emails that are seen as 70% suspect as spam are stopped and do not appear in the users' mailboxes and get auto-remediated.)-same as Phishing).

What do you dislike most about this product?

Only factor would be cost, but I'd rather pay more for a good, solid product, rather than having nothing.

What recommendations would you give to someone considering this product?

If you want a great, solid product with awesome capabilities and easy to use and implement, this is the software for your company. Customer Service is excellent, very few issues, and are in constant contact with our Account Representatives (whom are always "spot on" in getting back to us). Ironscales uses red banners that make it easy for anyone to see that the email is either suspicious/malicious, and or comes from an external sender.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

IRONSCALES

What is IRONSCALES?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

IRONSCALES Ratings

91 Likeliness to Recommend

1 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love IRONSCALES?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

O365 integration Integrates directly and seamlessly with Microsoft's cloud email service without the need for redirection or change to MX records or SPF entries.

Anti-Spoofing Protection The service detects when an identity is being spoofed by a false sender and raises an alert, with the option to automatically quarantine the email in question.

Phishing Protection Scans and alerts to any phishing attempts of incoming emails from external sources, and blocks any attempts if there is click-through.

User Flagging of Suspicious Emails The end-user has the ability to flag suspicious emails in their inbox and junk folders.

Administrator Email Processing Contains features to automate the detection and quarantining of suspicious emails and review by human beings, allowing for manual intervention where necessary.

Administrator Dashboard and Reporting Web-based interface containing real-time data on threats intercepted or blocked by the service.

Malware Blocking Blocking of emails containing malicious attachments. This may include immediate deletion or quarantining of the emails in question.

Bulk Remediation The ability to stop email-related threats such as Phishing, Malware and Spam attacks in mass

Email Account Protection Security measures preventing your mailboxes from being hijacked or intercepted by third party malicious actors.

End-User Warnings in Email Client Software Service will place a banner in the email message warning of a possible hazard, if an email passes the software's security scrutiny but still looks suspicious.

Data Loss Prevention Prevention of data exfiltration in outgoing emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

IRONSCALES Videos

IRONSCALES: Email Security powered by AI and Human Insights

IRONSCALES Reviews

Easy to use and a time saver

Likeliness to Recommend

Pros

Ram A.

A great tool to protect Gmail

Likeliness to Recommend

Pros

Dustin B.

Easy to use, implement, and administer, fantastic!

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

O365 integration

Anti-Spoofing Protection

Phishing Protection

User Flagging of Suspicious Emails

Administrator Email Processing

Administrator Dashboard and Reporting

Malware Blocking

Bulk Remediation

Email Account Protection

End-User Warnings in Email Client Software

Data Loss Prevention

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Customization