Itilite Technologies Private Limited

itilite

Composite Score

7.2 /10

CX Score

7.2 /10

20 Reviews Write a Review

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What is itilite?

ITILITE is an integrated travel and expense management platform empowering travel and related expenses for hundreds of enterprises and leading startups globally. ITILITE's mission is to simplify travel & expenses for organizations across the globe so they can move people and businesses forward easily while leaving all operational concerns behind.

Company Details

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itilite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on itilite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

4
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love itilite?

8% Negative

5% Neutral

87% Positive

Pros

Respectful
Security Protects
Helps Innovate
Transparent

Feature Ratings

Average 80

Self-Service

Itinerary Management

Savings Optimization

Mobile

Risk Management

Travel and Accommodation Booking

Expense Automation

Sustainability Reports

Bank/Credit Card Integration

Notifications/Alerts/Updates

Policy Configuration/Implementation

Vendor Capability Ratings

Average 78

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

itilite Reviews

Swati S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

One stop solution for trip planning, easy to use

Likeliness to Recommend

8 /10

What differentiates itilite from other similar products?

itilite offers a one stop solution for both travel and accommodation bookings, hence saving a lot of time to do the same on different platforms. Also the user interface is easy to use and to-the-point making it faster

What is your favorite aspect of this product?

Favorite aspect is the automatic itinerary creation post booking the trip.

What do you dislike most about this product?

Sometimes there is no communication from itililte's backend to the vendor, hence creating issues for the customer, especially if these are last moment changes.

What recommendations would you give to someone considering this product?

The best feature of itililte that can be recommended is probably it's one stop solution for both travel and accommodation booking in a easy, to the point way and it's automation of itinerary creation that helps to keep track

Pros

Efficient Service
Effective Service
Respectful
Security Protects

Cons

Less Reliable
Less Fair
Vendor's Interest First

Shilpa G.

Role: Consultant
Industry: Transportation
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2022

Amazing money saving and travel planning tool

Likeliness to Recommend

9 /10

What differentiates itilite from other similar products?

Itilite helps save organisation lot of money and helps optimise the travel and accommodation budgets. We have been able to save thousands of dollars using Itilite. The number of hotel listings and flights available on itilite helps offer employees a variety of options to finalise their bookings.

What is your favorite aspect of this product?

The customizable flights, accommodation, cab bookings at a single page offers a lots of convinience to the employees and helps boost productivity. Bookings can be done in a matter of seconds without having to wait for much time.

What do you dislike most about this product?

Only area of improvement seems to be the cluttery user interface which can lead to confusion while making bookings. A customer care executive can also be provided to clear any doubts.

What recommendations would you give to someone considering this product?

Make sure to explore the different plans available to choose from. One time training will go a long way in making the maximum out of Itilite.

Pros

Transparent
Reliable
Performance Enhancing
Caring

Naman A.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Limited Options with Higher Prices

Likeliness to Recommend

4 /10

What differentiates itilite from other similar products?

User interface is better than others.

What is your favorite aspect of this product?

User interface.

What do you dislike most about this product?

Higher prices and very limited options in hotels.

What recommendations would you give to someone considering this product?

Check for the prices.

Pros

Respectful
Reliable
Trustworthy
Fair

Cons

Slower Product Innovation
Inhibits Innovation
Less Caring

itilite

What is itilite?

Company Details

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itilite Ratings

85 Likeliness to Recommend

4 Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love itilite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

itilite Reviews

Swati S.

One stop solution for trip planning, easy to use

Likeliness to Recommend

Pros

Cons

Shilpa G.

Amazing money saving and travel planning tool

Likeliness to Recommend

Pros

Naman A.

Limited Options with Higher Prices

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Self-Service

Itinerary Management

Savings Optimization

Mobile

Risk Management

Travel and Accommodation Booking

Expense Automation

Sustainability Reports

Bank/Credit Card Integration

Notifications/Alerts/Updates

Policy Configuration/Implementation

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features