Jama Software Inc

Jama Connect

Composite Score

8.1 /10

CX Score

8.3 /10

34 Reviews Write a Review

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What is Jama Connect?

Jama Software provides the leading platform for requirements, risk and test management, Jama Connect. Companies developing complex products, systems and software, can define, align and execute on what they need to build, reducing lengthy cycle times, minimize effort spent on proving compliance, and wasteful rework. Teams can manage requirements, risk and end-to-end traceability across the lifecycle, with flexibility to support various engineering disciplines and development methodologies.

Company Details

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Awards & Recognition

Jama Connect won the following awards in the Application Lifecycle Management category

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2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Jama Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jama Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jama Connect?

0% Negative

4% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Client Friendly Policies

Feature Ratings

Average 84

Resource Planning

Workflow Management

Visual Analysis Design

Artifact Management

Analytics and Reporting

Bug Tracking & Issue Mgmt

Automation

Agile Work Management

ALM Integration

Traceability

Managed Artifact Repository

Vendor Capability Ratings

Average 81

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Requirements Management

Score 8.4

View Jama Connect in this category (opens in a new tab)

Jama Connect Reviews

Angeline T.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

A must for Automation; terrible customer service

Likeliness to Recommend

8 /10

What differentiates Jama Connect from other similar products?

The possibilities to integrate this tool within our IT-landcape and with our other engineering tools is for us a leverage to success.. Also it was easy to navigate amoung different baselines and projects.

What is your favorite aspect of this product?

Icons are easy to understand Adding new projects in jama along with the TC templates, can be done in minutes Ability to lock our Test cases and Results so that our data is safe and secured

What do you dislike most about this product?

customer service team just try to close the tickets even though there is a problem in design. it seems customer service only care about coding bugs and not design issues. In addition, when I report an issue if (that is a new feature) I needed to log in the new feature in a different community.

What recommendations would you give to someone considering this product?

I would consider this software if you are okay without the help of tech support. I honestly felt that they were zero help to my organization and we had to figure out everything on our own.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Khalil S.

Role: Consultant
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2024

Great tool, easy to use but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Jama Connect from other similar products?

Intuitive and ease of use

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Financial cost

What recommendations would you give to someone considering this product?

If you have the budget it’s worthy

Pros

Caring
Respectful
Friendly Negotiation
Helps Innovate

Marko S.

Role: Industry Specific Role
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Likeliness to Recommend

8 /10

Pros

Reliable
Trustworthy
Caring
Respectful

Cons

Commodity Features

Jama Connect

What is Jama Connect?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Jama Connect Ratings

87 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Jama Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Requirements Management

Jama Connect Reviews

Angeline T.

A must for Automation; terrible customer service

Likeliness to Recommend

Pros

Khalil S.

Great tool, easy to use but a bit pricey.

Likeliness to Recommend

Pros

Marko S.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Resource Planning

Workflow Management

Visual Analysis Design

Artifact Management

Analytics and Reporting

Bug Tracking & Issue Mgmt

Automation

Agile Work Management

ALM Integration

Traceability

Managed Artifact Repository

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support