Jiminny Customer Reviews 2025 | Conversation Intelligence

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Jiminny

Composite Score

8.0 /10

CX Score

8.3 /10

35 Reviews Write a Review

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What is Jiminny?

Jiminny is a revenue intelligence platform that provides insights into performance with actionable data to help reps grow. Jiminny captures & analyzes your customer interactions to provide you with critical go-to-market insights. Use conversation intelligence to build smarter sales teams so you can win more deals.

Company Details

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Awards & Recognition

Jiminny won the following awards in the Conversation Intelligence category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

7 Top Rated Capabilities

2 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

Strategy and Innovation
Service Experience
Contract Negotiation

2022

Jiminny Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jiminny.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jiminny?

0% Negative

0% Neutral

100% Positive

Pros

Inspires Innovation
Reliable
Security Protects
Enables Productivity

Feature Ratings

Average 77

Call Recording

Call Analytics

Conversation Coaching

Artificial Intelligence Engine

Role-Based Access

Application Integration

Pipeline Visibility

Mobile Support

Dashboards and Reporting

Manager Annotation and Feedback

Audio Transcription

Vendor Capability Ratings

Average 78

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Vendor Support

Availability and Quality of Training

Jiminny Screenshots

Jiminny Downloads

Data-Driven Coaching Guide

Guide to Group Coaching for Sales Leaders

The Ultimate SDR Onboarding Guide

Jiminny Videos

Jiminny Reviews

Prashant S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Jiminny : Best and Robust call recording tool

Likeliness to Recommend

10 /10

What differentiates Jiminny from other similar products?

Jiminny stands out from other similar products because it is user-friendly, super easy to use, and automation, It automatically adds to calls which save time and effort. Seamless integration with other tools that we are using in our organization.

What is your favorite aspect of this product?

I’m from India, and my client is from a different region, so our accents are a bit different but thanks to the recording, I can focus on the conversation that I had with the client. We can call from it and we can receive calls using this also while making notes for your customers all the information goes to CRM . It breaks down the statistical data information.

What do you dislike most about this product?

The only thing is while sharing the screen the frames per second are freezing, i.e. screen sharing isn't the best quality.

What recommendations would you give to someone considering this product?

It is definitely a great product, Just one needed If the team can improve video quality while screen sharing.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Suraj M.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Helpful, Reliable and Easy to use!!

Likeliness to Recommend

8 /10

What differentiates Jiminny from other similar products?

Real-time Coaching, we can records call and it also provides AI Transcription and AI Driven insights with wide range of CRM tool integration features

What is your favorite aspect of this product?

User interface is very interactive and clean, also the call recording functionality is really great we can review and listen it later too for training purposes.

What do you dislike most about this product?

Sometimes the audio quality is not that super what you normally expect it from.

What recommendations would you give to someone considering this product?

little bit expensive but good for increasing your productivity mostly if you are in sales and CS support.

Pros

Helps Innovate
Performance Enhancing
Effective Service
Inspires Innovation

Olga D.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Stellar product and customer success!

Likeliness to Recommend

10 /10

What differentiates Jiminny from other similar products?

I didn't use similar products.

What is your favorite aspect of this product?

Customer success and customer enablement teams who inspire and help to benefit from the product to its fullest!

What do you dislike most about this product?

Nothing that I dislike most

What recommendations would you give to someone considering this product?

Go for it; even if the product doesn't have some features that more developed products have, the team's personalized approach will make up for it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jiminny

What is Jiminny?

Company Details

Need Assistance?

Awards & Recognition

Jiminny Ratings

90 Likeliness to Recommend

1 Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Jiminny?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Jiminny Screenshots

Playback

Automated call scoring

On Demand

Team Insights

Mobile

Dashboard

Jiminny Downloads

Data-Driven Coaching Guide

Guide to Group Coaching for Sales Leaders

The Ultimate SDR Onboarding Guide

Jiminny Videos

Jiminny Product Video: Maximize Your Team's Revenue

Jiminny x AllVoices Customer Success Story

Jiminny x Connectd Customer Success Story: 11% ARR increase MOM

Automated Call Scoring for Sales Teams with Jiminny

Jiminny Reviews

Prashant S.

Jiminny : Best and Robust call recording tool

Likeliness to Recommend

Pros

Suraj M.

Helpful, Reliable and Easy to use!!

Likeliness to Recommend

Pros

Olga D.

Stellar product and customer success!

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

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Conversation Coaching

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Pipeline Visibility

Mobile Support

Dashboards and Reporting

Manager Annotation and Feedback

Audio Transcription

Vendor Capability Ratings

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Ease of Data Integration

Quality of Features

Ease of IT Administration

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