Jira Service Management Logo Award Winner Product Badge
Jira Service Management Logo Award Winner Product Badge
Atlassian

Jira Service Management

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Jira Service Management
8.5 /10

What is Jira Service Management?

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast

Company Details


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Awards & Recognition

Jira Service Management won the following awards in the IT Service Management - Midmarket category

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Jira Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira Service Management?

4% Negative
8% Neutral
88% Positive

Pros

  • Trustworthy
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

Reporting

85

End User Self Serve

85

End User Support Solutions

84

Multi Device Capability

82

Integration With IT Tools

81

Service Catalog

81

Integrated Knowledge Management

81

Multi-Site Functionality

80

Technician Administration

80

Vendor Capability Ratings

Average 80

Business Value Created

83

Availability and Quality of Training

81

Ease of Customization

81

Quality of Features

81

Ease of Data Integration

80

Ease of IT Administration

80

Product Strategy and Rate of Improvement

79

Ease of Implementation

79

Breadth of Features

79

Usability and Intuitiveness

79

Vendor Support

78

Jira Service Management Reviews

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great Ticketing Software For Any Business

Likeliness to Recommend

10 /10

What differentiates Jira Service Management from other similar products?

Jira Service Management is a great ticketing system for any Call Centre. Its very easy to use and and has lots of features and cool ad-dons

What is your favorite aspect of this product?

I like that each time I create a ticket an email is sent to me with the details of the ticket and also once any update has been done on the ticket an email notification is sent. I like that Jira gives me the option to add specific people or even an entire department on the ticket to receive notification as well.

What do you dislike most about this product?

There is nothing about this software that i dislike

What recommendations would you give to someone considering this product?

I highly recommend this software as it is currently the best ticketing system on the market hands down

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Anshul S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Advanced Roadmap facility

Likeliness to Recommend

7 /10

What differentiates Jira Service Management from other similar products?

it easier to categorize service requests, incidents, problem.

What is your favorite aspect of this product?

changes by organizing and prioritizing these requests in a single place, and keeps your team on track with goals (or service level agreements).

What do you dislike most about this product?

When you delete a ticket accidentally, it cannot be retrieved

What recommendations would you give to someone considering this product?

most amazing product to easier categorize service requests, incidents, problem.

Pros

  • Reliable
  • Trustworthy
  • Acts with Integrity
  • Transparent

Abhijeet P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Best In Agile - Easy use with Customization

Likeliness to Recommend

10 /10

What differentiates Jira Service Management from other similar products?

It is very easy for use the Ui and it is leader of market so team knows the client requirements. Also, we can easily modify the theme and customized the way we want it. Confluence is the best thing which JIRA team has introduced.

What is your favorite aspect of this product?

Confluence Integration with different software

What do you dislike most about this product?

Not having best mobile app We cant reuse the reports Limited file size upload Bit confused UI on mobile

What recommendations would you give to someone considering this product?

Great for Agile Available for high integrations Highly Customizable Any industry people can use it, it is made for anytype of users

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

Cons

  • Wastes Time
  • Under Delivered

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