Jira Service Management Logo Award Winner Product Badge
Jira Service Management Logo Award Winner Product Badge
Atlassian

Jira Service Management

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Jira Service Management
8.5 /10

What is Jira Service Management?

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast

Company Details


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Awards & Recognition

Jira Service Management won the following awards in the IT Service Management - Midmarket category

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Jira Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira Service Management?

4% Negative
8% Neutral
88% Positive

Pros

  • Trustworthy
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

Reporting

85

End User Self Serve

85

End User Support Solutions

84

Multi Device Capability

82

Integration With IT Tools

81

Service Catalog

81

Integrated Knowledge Management

81

Multi-Site Functionality

80

Technician Administration

80

Vendor Capability Ratings

Average 80

Business Value Created

83

Availability and Quality of Training

81

Ease of Customization

81

Quality of Features

81

Ease of Data Integration

80

Ease of IT Administration

80

Product Strategy and Rate of Improvement

79

Ease of Implementation

79

Breadth of Features

79

Usability and Intuitiveness

79

Vendor Support

78

Jira Service Management Reviews

Pardeep S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic product to makes your teams Agile.

Likeliness to Recommend

10 /10

What differentiates Jira Service Management from other similar products?

A very reliable user friendly interface which differentiates it from other. A good Compact GUI attract users attention.. there are some very great features in it like: 1. User can create user stories for there project. 2. It helps in planning and on boarding a projects. 3. It have some advance features which brings multiple software to integrate with it. 4. An organization can plan there projects and divide there teams and track every phase or steps.. like development or testing. 5. It is the perfect tool or service which helps in planning a good and agile product.

What is your favorite aspect of this product?

There are multiple aspects about this project. If we talk about the favorite one so that is it’s user friendly GUI and very easy to use services which are very understandable.. otherwise this tool Is full of useful services like projects tracking And planning, user stories and backlogs. And also we can share attachments over the ticket

What do you dislike most about this product?

Actually I do not found anything I might dislike about this software. I am using it from last 3 years and it’s been a great experience with it.

What recommendations would you give to someone considering this product?

I highly recommend this product over the other because of great sense of this product to handle the project and centerlize the project tracking and processing phase. Well it is one of the most useful product to agile your processing and teams

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ben P.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

User friendly, brill product with great features.

Likeliness to Recommend

4 /10

What differentiates Jira Service Management from other similar products?

Ease of use

What is your favorite aspect of this product?

User friendliness

What do you dislike most about this product?

Cumbersome

What recommendations would you give to someone considering this product?

Try it out yourself

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

Cons

  • Charges for Enhancements

Vijay R.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best software for project management

Likeliness to Recommend

8 /10

What differentiates Jira Service Management from other similar products?

Easy to track the requests, ticket status and progress in a minutes time

What is your favorite aspect of this product?

User can provide or track the progress real time which helps to increase efficiency

What do you dislike most about this product?

Pricing for multiple users - if you have team of 50-100 u have to buy multiple licences

What recommendations would you give to someone considering this product?

Provide every features you need to track back log or asssigned task

Pros

  • Trustworthy
  • Fair
  • Continually Improving Product
  • Reliable

Cons

  • Less Effective Service
  • Less Generous
  • Under Delivered

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