Joomla! Customer Reviews 2025 | SoftwareReviews

Joomla!

Composite Score

7.8 /10

CX Score

8.2 /10

68 Reviews Write a Review

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What is Joomla!?

Joomla! is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla! the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.

Company Details

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Awards & Recognition

Joomla! won the following awards in the Digital Experience - Midmarket category

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1 Top Rated Capabilities

4 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

Joomla! Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Joomla!.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

90 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Joomla!?

7% Negative

3% Neutral

90% Positive

Pros

Acts with Integrity
Altruistic
Fair
Generous Negotitation

Feature Ratings

Average 78

Multi Channel Support

Analytics and Reporting

Social Media Integration

Digital Asset Management

Standard Templates

Translation Facilitation

Web Publishing Capabilities

Content Security

Content Repository

E-Commerce Integration

Management Interface

Vendor Capability Ratings

Average 78

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training

Joomla! Reviews

Darian R.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Jommla is a disappointment at every level

Likeliness to Recommend

3 /10

What differentiates Joomla! from other similar products?

Joomla is outdated and the bones no longer support the larger scope of what a CMS needs to do. Other CMS have a clunky backend but are able to produce great results

What is your favorite aspect of this product?

My favorite aspect is that it is cost effective.

What do you dislike most about this product?

I dislike the entire way the app and it's ecosystem function. It's not a good fit for agile teams compared to other market leading options.

What recommendations would you give to someone considering this product?

There are other options out there and the odds are that any one of them would be a better fit. Don't rush the decision.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Diana T.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy and Efficient Ways for Building Websites

Likeliness to Recommend

9 /10

What differentiates Joomla! from other similar products?

It provides a platform for building powerful websites and web applications. It consists of thousands of templates and extensions which allows you to create your sites according to your specific needs. It is multilingual as it supports more than 75 languages. It has a user-friendly interface having various functions and features which are being updated frequently. It provides two-factor authentication through which chances of hacking can be easily avoidable. As it is an open-source platform it welcomes other developers and volunteers to contribute their skills.

What is your favorite aspect of this product?

It can be used for business websites, portal, online publications of magazines and newspapers, community-based portals and websites, e-commerce and many others. It manages and organizes contents of your website including photos, videos, text, and others.

What do you dislike most about this product?

It may be difficult to use it without experience. It lacks backward compatibility. Many extensions and templates of Joomla are freely available but you have to pay if more templates and extensions are needed. You need to pay for some of their modules as well.

What recommendations would you give to someone considering this product?

It provides various customized themes and templates that can be easily set according to needs that how your website will look. It can be utilized for educational purposes as well.

Pros

Effective Service
Respectful
Transparent
Helps Innovate

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Build attractive websites with Joomla

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Joomla!

What is Joomla!?

Company Details

Need Assistance?

Awards & Recognition

Joomla! Ratings

83 Likeliness to Recommend

1 Since last award

90 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Joomla!?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Joomla! Reviews

Darian R.

Jommla is a disappointment at every level

Likeliness to Recommend

Pros

Cons

Diana T.

Easy and Efficient Ways for Building Websites

Likeliness to Recommend

Pros

Build attractive websites with Joomla

Likeliness to Recommend

Pros

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Concrete CMS

1
Since last award

Feature Ratings

Multi Channel Support

Analytics and Reporting

Social Media Integration

Digital Asset Management

Standard Templates

Translation Facilitation

Web Publishing Capabilities

Content Security

Content Repository

E-Commerce Integration

Management Interface

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training