Kantata Customer Reviews 2025 | Professional Services Automation

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Kantata

Composite Score

8.0 /10

CX Score

8.2 /10

111 Reviews Write a Review

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What is Kantata?

Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built cloud software is helping over 2,000 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. By leveraging the Kantata Industry Cloud for Professional Services™, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with project delivery and outcomes.

Company Details

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Awards & Recognition

Kantata won the following awards in the Professional Services Automation category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

Service Experience

2023

2022 Data Quadrant Champion

2022

2 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Kantata Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kantata.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kantata?

4% Negative

15% Neutral

81% Positive

Pros

Respectful
Security Protects
Enables Productivity
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 78

Time Management

Security

Resource Management

Email Synchronization & Tracking

Auditability

Knowledgebase

Billing

Project Management

Expense Detail Tracking

Reporting

Intelligent Insight

Vendor Capability Ratings

Average 71

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Kantata Reviews

Krista J.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

User friendly & Streamlined

Likeliness to Recommend

10 /10

What differentiates Kantata from other similar products?

In our previous software, we could only have one user login at a time to invoice. With Kantata, there is no limit to the amount of users invoicing at once. The software also updates in real time, so we don't have to wait for reports to update for over an hour before we can see changes made. There is also built in training resources available via the Guidance Center & Trailhead.

What is your favorite aspect of this product?

My favorite aspect of Kantata is how easy it is to customize items like reports. When I first started using the software, I was a little overwhelmed, but once you get a clear picture of the workflow process, it becomes very intuitive. The Einstein search feature is also extremely helpful and reduces the amount of clicks it takes to get to the data you are looking for.

What do you dislike most about this product?

I have yet to find a way to change a PO rule for an engagement after it's been invoiced without crediting & rebilling every invoice. This means that if a customer stops requiring a PO for their invoices, we have to create a dummy PO and continue to allocate fake funds to proceed with invoicing.

What recommendations would you give to someone considering this product?

Utilize the free training available on Trailhead. You would be surprised how quickly you can become an expert on the product and streamline tasks you hadn't even considered automating before.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2023

Very nice and effective product.

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Efficient Service
Saves Time
Fair

Egor D.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

easy to implement and use with powerful reporting

Likeliness to Recommend

9 /10

What differentiates Kantata from other similar products?

implementation can be done by own resources, multiple objects can be customized, reporting, easy to integrate, supports multiple regions and currencies

What is your favorite aspect of this product?

dynamic insights, resource center knowledgebase on-line chat with support may solve easy issues pretty fast

What do you dislike most about this product?

doesn't support agile methodology lack of business validation rules and workflows requires separate integration of Sales(CRM) and Dev(Jira, AzureDeveOps) tools

What recommendations would you give to someone considering this product?

powerful psa tool with multiple capabilities, I'd suggest checking available integrations carefully

Pros

Trustworthy
Client Friendly Policies
Reliable
Enables Productivity

Kantata

What is Kantata?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Kantata Ratings

82 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Kantata?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Security Permits customers to use their identity provider of choice to manage their sign on

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Auditability All changes to contracts are fully audit-trailed to improve controls

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Billing Includes invoice management, time capture, and expense tracking.

Project Management Plan all resources needed to execute projects

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Reporting Straightforward data storage with ability to create any reports easily.

Intelligent Insight Using AI to surface project risks, by predicting project end date, task performance and team allocation vs actual work, to help PMs focus their efforts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Kantata Reviews

Krista J.

User friendly & Streamlined

Likeliness to Recommend

Pros

Very nice and effective product.

Likeliness to Recommend

Pros

Egor D.

easy to implement and use with powerful reporting

Likeliness to Recommend

Pros

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Feature Ratings

Time Management

Security

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Intelligent Insight

Vendor Capability Ratings

Business Value Created

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