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Kantata

Kantata

Composite Score
8.5 /10
CX Score
8.8 /10
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Category
Kantata
8.5 /10

What is Kantata?

Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built cloud software is helping over 2,000 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. By leveraging the Kantata Industry Cloud for Professional Services™, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with project delivery and outcomes.

Company Details

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Awards & Recognition

Kantata won the following awards in the Professional Services Automation category

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Kantata Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kantata.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kantata?

0% Negative
12% Neutral
88% Positive

Pros

  • Enables Productivity
  • Respectful
  • Client Friendly Policies
  • Security Protects

Feature Ratings

Average 83

Time Management

88

Resource Management

84

Expense Detail Tracking

82

Project Management

82

Security

81

Reporting

81

Auditability

81

Knowledgebase

79

Task Management and Workflow

77

Billing

77

Process Automation

76

Vendor Capability Ratings

Average 76

Breadth of Features

80

Business Value Created

80

Ease of IT Administration

78

Usability and Intuitiveness

77

Availability and Quality of Training

76

Vendor Support

76

Ease of Data Integration

75

Product Strategy and Rate of Improvement

75

Quality of Features

74

Ease of Implementation

72

Ease of Customization

69

Kantata Reviews

sam h.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Fine project management for a marketing agency.

Likeliness to Recommend

8 /10

What differentiates Kantata from other similar products?

I haven't used comparable products, but it seems to have all the standard features one would expect plus a monthly cadence of innovation of new features.

What is your favorite aspect of this product?

They have good, in-person support.

What do you dislike most about this product?

I wish we could turn off or hide features we don't use.

What recommendations would you give to someone considering this product?

Take it for a test drive and expect some onboarding pains since it's robust, but once you've found your lane, stick to it, and it will serve you well.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Saves Time

Cons

  • Less Generous
  • Under Delivered
  • Leverages Incumbent Status

Ashraf E.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Intuitive, useful, transformative PSA solution

Likeliness to Recommend

8 /10

What differentiates Kantata from other similar products?

An all-in-one solution.

What is your favorite aspect of this product?

Intuitive for the user, really friendly and responsive customer support, excellent configurable insights and reports.

What do you dislike most about this product?

Has almost too many features to use, it can be a little overwhelming for new users.

What recommendations would you give to someone considering this product?

Think about whether you need all the available features and where there might be opportunities to consolidate requirements into a single tool like this one.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Kassy G.

  • Role: Operations
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2023

Great software delivery platform!

Likeliness to Recommend

10 /10

What differentiates Kantata from other similar products?

The client communication piece is really the standout for the product. It makes communication so much easier for project management a delivery work. It provides all project members visibility into the project and enhances collaboration. It's user friendly and our clients love it!

What is your favorite aspect of this product?

I love being able to tie communications from the Activity feed to the Task Tracker and follow up on deliverables as well as manage timelines and expectations. I love how you can directly respond to an email and it will post in the activity feed without having to access the platform.

What do you dislike most about this product?

I wish the Task Tracker had more configurations options and was easier to edit and modify. Basic Excel style formatting options would be really helpful as well as the ability to embed documents in fields.

What recommendations would you give to someone considering this product?

It's a great product, I would recommend to anyone who is looking to centralize their project management and resourcing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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