


What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceKhoros Social Media Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Khoros Social Media Management.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Security Protects
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Post Archival
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Sentiment Analysis
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Khoros Social Media Management Reviews

Adnane A.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Nov 2023
Khoros played a critical role in our success
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
The ease of use and the reliability
What is your favorite aspect of this product?
Definitly Dashboards
What do you dislike most about this product?
Dashboards needs to include more variables and flexibility
What recommendations would you give to someone considering this product?
To try first and give it a chance
Pros
- Trustworthy
- Efficient Service
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.

Kasey W.
- Role: Vendor Management
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2023
Ease of use and love the scheduling feature!
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Ease of use and ease of scheduling and previewing creative.
What is your favorite aspect of this product?
The scheduling feature.
What do you dislike most about this product?
Sometimes the creative files for social channels have to be re uploaded.
What recommendations would you give to someone considering this product?
Scheduling feature. Ease of use. Quick and effficient.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Client Friendly Policies
Please tell us why you think this review should be flagged.

Miguel G.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Feb 2023
Manage campaigns in networks with excellence
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Allows you to manage content on different platforms without being complicated, Khoros is an ideal tool when you need to create and distribute content so that messages are captured with greater results, having better visions of what is interesting to clients, since it analyzes campaigns and the response to them including analyzing the competition efficiently
What is your favorite aspect of this product?
What I like is that it has a content library that helps to better manage from the time to the platforms to be distributed, since everything is done in real time, it allows filtering even by keywords, as well as creating forms that are customizable without being complicated
What do you dislike most about this product?
I have no problems, its platform has become one of the most relevant options due to its type and high adaptability
What recommendations would you give to someone considering this product?
It helps to manage networks and the campaigns that are distributed in it, being easy to understand and since it is based on the cloud, it is more secure.
Pros
- Performance Enhancing
- Effective Service
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
