Khoros Social Media Management Logo Award Winner Product Badge
Khoros Social Media Management Logo Award Winner Product Badge
Khoros

Khoros Social Media Management

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Khoros Social Media Management
8.6 /10

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details


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Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

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Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Security Protects
  • Acts with Integrity

Feature Ratings

Average 84

Social Post Archival

88

Social Moderation and Workflow Management

86

Social Media Channel Integration Outbound

85

Social Asset Management

85

Campaign Execution

84

Sentiment Analysis

84

Social Response Management

84

Social Media Channel Integration Inbound

83

Dashboards and Visualization

83

Contextual Analysis

83

Trend Analysis

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Availability and Quality of Training

87

Ease of Implementation

86

Ease of Data Integration

84

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of IT Administration

80

Quality of Features

79

Usability and Intuitiveness

79

Khoros Social Media Management Reviews

Adnane A.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Khoros played a critical role in our success

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

The ease of use and the reliability

What is your favorite aspect of this product?

Definitly Dashboards

What do you dislike most about this product?

Dashboards needs to include more variables and flexibility

What recommendations would you give to someone considering this product?

To try first and give it a chance

Pros

  • Trustworthy
  • Efficient Service
  • Saves Time
  • Respectful

Kasey W.

  • Role: Vendor Management
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Ease of use and love the scheduling feature!

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

Ease of use and ease of scheduling and previewing creative.

What is your favorite aspect of this product?

The scheduling feature.

What do you dislike most about this product?

Sometimes the creative files for social channels have to be re uploaded.

What recommendations would you give to someone considering this product?

Scheduling feature. Ease of use. Quick and effficient.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Client Friendly Policies

Miguel G.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Manage campaigns in networks with excellence

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

Allows you to manage content on different platforms without being complicated, Khoros is an ideal tool when you need to create and distribute content so that messages are captured with greater results, having better visions of what is interesting to clients, since it analyzes campaigns and the response to them including analyzing the competition efficiently

What is your favorite aspect of this product?

What I like is that it has a content library that helps to better manage from the time to the platforms to be distributed, since everything is done in real time, it allows filtering even by keywords, as well as creating forms that are customizable without being complicated

What do you dislike most about this product?

I have no problems, its platform has become one of the most relevant options due to its type and high adaptability

What recommendations would you give to someone considering this product?

It helps to manage networks and the campaigns that are distributed in it, being easy to understand and since it is based on the cloud, it is more secure.

Pros

  • Performance Enhancing
  • Effective Service
  • Caring
  • Respectful

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