Kissflow Customer Reviews 2025 | Low-Code Business Process Management

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Kissflow

Composite Score

7.9 /10

CX Score

8.0 /10

17 Reviews Write a Review

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What is Kissflow?

Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office processes and applications. Kissflow’s no-code capabilities empower process owners and business leaders to automate business processes and workflows on a self-service basis without any programming knowledge.

Company Details

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Kissflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kissflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kissflow?

0% Negative

13% Neutral

87% Positive

Pros

Enables Productivity
Effective Service
Caring
Saves Time

Feature Ratings

Average 78

Process Workflow Designer

Mobile Support

In-App Automated Workflows

Low-Code Automation

Process Simulation

Real-time Process Analysis

Permissions and Governance

Collaboration

External Application Data Connectors

Process Automation Templates

Content Management

Vendor Capability Ratings

Average 82

Ease of Implementation

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Business Process Management

Score 7.8

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Kissflow Reviews

Feranmi B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Powerful and User-Friendly Workflow Automation

Likeliness to Recommend

9 /10

What differentiates Kissflow from other similar products?

Great question! Here’s what typically differentiates Kissflow from other workflow and process automation tools: User-Friendly No-Code/Low-Code Platform Kissflow emphasizes ease of use with a drag-and-drop interface that allows business users (not just developers) to design workflows, forms, and automations quickly without coding. All-in-One Workflow Suite Instead of just focusing on workflow automation or project management alone, Kissflow combines workflow management, case management, and project collaboration in one platform.

What is your favorite aspect of this product?

My favorite aspect of Kissflow is its intuitive no-code/low-code interface that empowers non-technical users to quickly build and automate workflows without needing deep technical skills. This ease of use really lowers the barrier for teams to streamline processes and improve collaboration fast, making process automation accessible to a wider audience. It strikes a great balance between simplicity and powerful functionality.

What do you dislike most about this product?

What I dislike most about Kissflow is that its advanced customization and integration options can be somewhat limited compared to more specialized or developer-focused platforms. For complex or highly tailored workflows, users might find the built-in features a bit restrictive, requiring workarounds or additional tools. This can slow down scaling or adapting the platform for very unique business needs.

What recommendations would you give to someone considering this product?

Assess Your Workflow Complexity: Kissflow is great for straightforward to moderately complex workflows, especially if you want a no-code/low-code solution. For highly complex processes, make sure it supports your needs or be prepared for some customization limits. Take Advantage of Templates: Use Kissflow’s pre-built templates to get started quickly and learn best practices for designing workflows. Plan for Integrations Early: Identify which third-party tools you’ll need to connect and verify their compatibility to avoid surprises later.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Carlitos S.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Kissflow is an intuitive software, easy to use.

Likeliness to Recommend

10 /10

What differentiates Kissflow from other similar products?

Simplicity and ease of use. The fact that it is pre-programmed is great.

What is your favorite aspect of this product?

Its ease of implementation.

What do you dislike most about this product?

Hard to mention.

What recommendations would you give to someone considering this product?

Use it because you do not really need any other software to integrate with this one when it comes to managing remote work and collaboration as a whole.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sandy C.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

highly effective solution for managing change

Likeliness to Recommend

8 /10

What differentiates Kissflow from other similar products?

Only use kissflow

What is your favorite aspect of this product?

Ease and comfort of building a process workflow from scratch

What do you dislike most about this product?

The csv reports exports are not the best need to rework data to make it more readable. Would like to have automated reports

What recommendations would you give to someone considering this product?

Manages change in workflows well and easily can adapt changes within a workflow

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Kissflow

What is Kissflow?

Company Details

Need Assistance?

Awards & Recognition

Kissflow Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Kissflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Business Process Management

Kissflow Reviews

Feranmi B.

Powerful and User-Friendly Workflow Automation

Likeliness to Recommend

Pros

Carlitos S.

Kissflow is an intuitive software, easy to use.

Likeliness to Recommend

Pros

Sandy C.

highly effective solution for managing change

Likeliness to Recommend

Pros

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Feature Ratings

Process Workflow Designer

Mobile Support

In-App Automated Workflows

Low-Code Automation

Process Simulation

Real-time Process Analysis

Permissions and Governance

Collaboration

External Application Data Connectors

Process Automation Templates

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Availability and Quality of Training

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