Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai

Kore.ai Experience Optimization Platform

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Kore.ai Experience Optimization Platform
8.6 /10

What is Kore.ai Experience Optimization Platform?

Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.

Company Details


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Awards & Recognition

Kore.ai Experience Optimization Platform won the following awards in the Conversational AI category

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Kore.ai Experience Optimization Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kore.ai Experience Optimization Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

4
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kore.ai Experience Optimization Platform?

0% Negative
0% Neutral
100% Positive

Pros

  • Enables Productivity
  • Effective Service
  • Saves Time
  • Altruistic

Feature Ratings

Average 81

Natural Language Processing

82

Artificial Intelligence Engine

82

Workflow Processing

81

Personalized Service

81

Intent Extraction

80

Learning and Adaptability

80

Leads Generation

78

Other Integrations

74

Vendor Capability Ratings

Average 80

Breadth of Features

85

Quality of Features

83

Vendor Support

83

Business Value Created

81

Ease of Customization

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Ease of Implementation

78

Usability and Intuitiveness

78

Ease of IT Administration

78

Ease of Data Integration

74

Kore.ai Experience Optimization Platform Reviews

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Its a fantastic product to use

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Great team, new age tech. Fantastic product

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Trisha D.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Engaging with leads in real time with Kore.ai

Likeliness to Recommend

10 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

We discovered some very insightful with Kore.ai: within just a few weeks, we noticed an increase in the conversion rate from leads to sales. We noticed one singular pattern: people to whom the Ai chatbot responded were more keen to make a sale. I would later attribute this to the fact that people, especially customers like to be responded to and have the information that they ask for right away.

What is your favorite aspect of this product?

I love the customer analytics features: this allowed us to measure exactly the purchasing patterns and browsing habits, which helped improved the efficiency of our retargeting advertising campaigns.

What do you dislike most about this product?

Kore.ai does require some prior training with the platform in order to be able to use it properly and efficiently.

What recommendations would you give to someone considering this product?

Kore.ai, I believe is the future of automated, intelligent communications. I recommend for businesses which have a clear plan and project of using AI driven automated tools to improve their business processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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